Essential duties and responsibilities:
Fleet and Vehicle Management
* Interacts constantly with various vehicle repair and maintenance facilities
* Communicates complex logistical instructions to field personnel
* Utilizes the ARI fleet management program to ensure proper approvals and documentation of service
* Prepares detailed and comprehensive data tracking information
* Physically assists in the movement, replacement and substitution of vehicles in the field
* Constantly inspects and reviews quality of repair/maintenance work
* Interviews and identifies new and additional facilities to mitigate vehicle down time and expense control
* Collaborates with our corporate team to ensure company policies and procedures are followed and executed
Patrol Scheduling and Customer Service
* Supports the Patrol Services Manager in Real-Time scheduling needs
* Performs research and provides supporting documentation regarding any patrol inquiries or customer complaints
* Assists in ensuring that all high value and high rate clients are properly patrolled and supporting documentation is shared with them
* Performs random quality control reviews of patrol beats to ensure proper service delivery
Experience and Requirements:
* Strong experience in security operations in a similar role
* CA drivers license
* Must take any safety training courses and follow safety instructions
Job Competencies:
* Leadership skills
* Ability to function as a member in a team based environment
* Proficient verbal communication skills when interacting with clients, emergency services, community members and team members
* Proficient written communication, documentation and report writing skills
* Ability to maintain a professional demeanor/appearance while interacting with clients and the general public
* Strong problem solving, attention to detail, and organizational skills
* Ability to use software and applications on a phone to access and input information
* Ability to follow strict written and verbal communications and rules
* Dedication to high quality customer service delivery
* Basic math skills
* Must be able to meet deadlines
* Must conduct all work with a high level of integrity and trust, upholding the companys ethical and professional standards
* Ability to adapt to a dynamic work environment
Physical Requirements:
* Sit, walk, and stand for multiple hours
* Hear sounds at normal speaking levels, in person and on the phone
* Speak including expressing and exchanging information, in person and on the phone
* Perform duties such as reading and preparing written documents, viewing security monitors and information on a phone
* Strong hand/eye coordination
* Constant use of both hands and arms in reaching/handling/grasping items, using a phone, writing notes, texting/ typing on a phone, and other administrative tasks
* Constant mental alertness and attention to detail while working
* Occasionally lift, carry and/or move items weighing up to 20 pounds
Experience/Education
* High school diploma or General Education Degree (GED)