Location: Los Angeles
Salary: $80,000/yr
WHO ARE WE?
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
WHAT IS A PROGRAM MANAGER?
The Program Manager will be part of the Brilliant Corners LA Housing Services Team and lead the Project Based Voucher (PBV) program within the Tenancy Supports team of the Flexible Housing Subsidy Pool Program (FHSP).
The Program Manager will work closely with the FHSP Associate Directors, Director, and other FHSP Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. To be successful, the Program Manager will collaborate with the L.A. County Department of Health Services (DHS), Department of Mental Health (DMH) and Office of Diversion and Reentry (ODR), other government partners, Intensive Case Management Services organizations (ICMS), and other funders, such as Managed Care Organizations and private foundations. The Program Manager will collaborate on the development of FHSP policies and procedures to provide consistent levels of care to FHSP clients and inspire a culture of excellence throughout the team. The Program Manager is charged with managing and providing professional development opportunities to the Program Supervisors who, in turn, are responsible for each managing between 5 – 8 Housing Coordinators. In addition, the Program Manager will work with the Program Supervisors to fulfill the “emergency phone” requirements. The Program Manager will work under the direction of an FHSP Associate Director.
Requirements
Mindsets
- You bring your “A” game to work. You inspire a culture of excellence and take pride in doing “whatever it takes” for our clients and partners. You believe that it’s a reflection on you, your work, and the organization you represent.
- You’re a system thinker who puts people at the center. You see opportunities for improvement wherever you look and know how to get buy-in from others to make it real. You know how to take things to scale without feeling bureaucratic. You’re all about the end-user experience being awesome.
- You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you’re rigorous about prioritization.
- You embody a collaborative spirit. You’re able to work collaboratively with our partner case management agencies, funders, housing partners, and tenants to develop an appropriate resolution that maintains the spirit of the FHSP program. Partners know that you are empathetic and fair in your decisions.
Professional Experience
- 2+ years working in supportive housing or in a related field focused on social justice or human services.
- Experience building and managing a team.
- Experience working and building rapport with external partners and stakeholders.
- Experience working with project-based sites and the homelessness sector, a plus.
Knowledge, Skills and Ability
- Demonstrated management and team-building experience.
- Ability to clearly articulate program goals and develop tools and metrics for staff to achieve those goals; strong project management skills.
- Excellent organizational, communication, and planning skills.
- Can manage multiple deadlines efficiently and simultaneously.
- Solid team leader who can work collaboratively on projects and under pressure.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations.
COVID-19 Vaccine
Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required
Benefits
WHAT ARE YOUR BENEFITS?
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary and AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability)
Training & Development
Wellness Resources
Hybrid Work
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.
Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms / employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms / employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.