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Job Summary
This position is responsible for the leadership and direction of strategic growth of a client partner(s) relationship.
In this capacity, the incumbent will set strategic and tactical goals and manage the achievement of business profitability through operational efficiency and marketing strategies for the client partner.
The incumbent will work closely with the executive team to develop and deliver a strategy to create a best-in-industry client partner experience that generates a compelling return.
This position will work hands-on in a fast-paced, performance-based culture owning the success of the client partner relationship.
The individual will work closely with an array of teams within and outside Client Partnerships, including: Compliance; Marketing; Data Analytics; Finance; Credit Management and many others to ensure operations teams walk in lockstep with the business and deliver the best possible experience to the client partner.
The role is also a single point of contact for the business for multiple teams across the company, and acts as a point of ownership for any cross-functional initiatives that involve operational activities.
The need of the business at the time of positing is for a Director for the Victoria’s Secret account with a focus on Portfolio and ECM.
Job Description
Leadership : Serves as the lead representative for Client Partnerships for assigned set of clients, both for the clients as well as the organization.
Responsible for providing input into and ensuring delivery of ongoing contractual commitments and partner retention.
Responsible for the design, build and execution of a multi-year portfolio strategy that satisfies client and organizational objectives.
Champion a culture of excellence leading to sales performance and compliance.
Develop, implement, and measure performance results on a regular basis and take corrective action as required.
Ensure talent management and acquisition strategies are in place to provide optimal staffing and performance for the business unit and company.
Lead, guide and develop the management team toward achieving business goals, growing profitability and expanding customer base.
Strategy : Has decision making authority and accountability to deliver on plans and budgets related to the client partner P&L.
Provide direction to management and oversee progress to ensure that plans are met while being prudent in cost management.
Maintain awareness of market conditions and the impact on the business, adjusting strategies and tactics as needed to achieve results.
Maintain or enhance communication with customers, suppliers, etc.
to ensure the necessary components are in place to provide superior customer service and identify opportunities for continuous improvement.
Oversee operating budgets and operating costs.
Responsible for reviewing and approval of all related expenditures.
Participate in systems analysis and embrace value-add technology to identify areas for cost reductions and improved customer experience.
Direct the marketing and analytics strategies with respective centers of excellence.
Leverages strong relationships to advocate for and implement new capabilities; offering the right solutions at the right time.
Serves as an initial escalation point for issues that arise through the normal course of the relationship.
Proactively identify opportunities for revenue expansion and cost savings alongside Finance, Risk, Product, IT and other partners.
Understands the impact of each line item within the P&L relative to the performance of their assigned set of clients and takes action to continually enhance performance.
Focuses on building A/R, sales and tender share growth.
Manages investment decisions of capital and resources to enhance client value and/or overall profitability.
Client Relationships : Build direct relationships with key partners.
Serve as the liaison between sales and operations for optimal coordination.
Own and monitor SLAs and direct respective teams to address root causes for metrics that are underperforming.
Reports to: Vice President, Client Partnerships
Working Conditions/ Physical Requirements
Normal office environment, moderate travel may be required.
Direct Reports
3-10 direct/indirect reports
Minimum Qualifications:
Bachelor’s Degree in Business Administration, Marketing or equivalent experience
Ten years work experience in Marketing, financial services, retail, credit card operation services, managerial experience in a multi-level organization experience building business solutions for retail, brand, consumer, or credit cards
Preferred Experience:
Bachelor’s Degree or higher, focus in Business Administration, Marketing, Finance or related field
Twelve or more years work experience in Marketing, financial services, retail, credit card operation services, managerial experience in a multi-level organization experience building business solutions for retail, brand, consumer, or credit cards
Education:
Bachelor’s Degree
Certifications:
Work Experience
Ten or more years
Skills
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services.
Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years.
Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers.
Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value.
Follow Bread on Twitter , Facebook and LinkedIn .
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.
Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Please contact the Recruiting Team at TaOps@alliancedata.com .
Job Family:
Client Services
Job Type:
Regular
Alliance Data has a singular focus: to measurably change consumer behavior and grow business for our clients through data-driven marketing, loyalty and payment solutions.
We attract and retain the very best talent on the planet.
So, when you join Alliance Data, you’re given everything you need to succeed.
We value bold, innovative thinking, and always support each other.
It’s who we are.
It’s what we do.