Responsible for driving a proactive strategy to expand our relationship with clients, including but not limited to:
– In coordination with the account planning process, develop an overall vision to increase client value and C&W service delivery and revenue growth across service lines, which could include: Facilities Management, Project Development, Transaction Management, Portfolio Administration, EH&S, Sustainability, Supply Chain and/or Workplace/Consulting.
– Create a robust relationship map and strategy; proactively connect with clients and gain a thorough understanding of overall business goals and strategies in order to ensure client satisfaction and identify opportunities to partner further.
– Provide thought leadership and proactively seek out innovation and efficiency opportunities across the enterprise; evaluate opportunities to embed into accounts in order to improve operational metrics.
– Partner with Quality team in order to evaluate growth opportunities and changes required to improve likelihood of contract renewals.
– Infuse a culture of client excellence and growth into the account leadership teams; provide access to the latest innovation and ideas and create environment that fosters identification and resolution/execution against new opportunities and potential risks.
– Lead multi-disciplinary teams preparing responses to RFPs and presentations for clients within respective territory.
– Set and measure operational and financial goals for client accounts within respective territory;
– Ensure the implementation and superior delivery of all contracted deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction.
– Coordinate and participate in regular performance reviews between clients and C&W, as outlined in the contract or required, enhancing client relationship, improvement opportunities and managing suitable action plans.
– Develop and maintain strong relationships with clients, vendors and partners
– Responsible for P&L on all regional accounts, including budget and forecast development, monthly business reviews and achievement of EBIDTA targets.
– Instill a strategic, data driven approach with all account team members on behalf of client.
– Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitability
– Oversee risk mitigation and dispute resolution for client and C&W
KEY COMPETENCIES
– Leadership
– Customer Relationship Management
– Communication (oral and written)
– Matrix Organization / Business Partner Skills
– Financial Management
– Presentation Skills
– Business Acumen
EDUCATION
– Bachelor’s degree required
– Master’s degree or MBA preferred