Functions and Responsibilities Overseeing and managing production staff, measuring, and monitoring production.
Perform regular checks and resolve all issues in the department effectively & efficiently.
Conduct structured training using established standard job instructions to ensure staff is trained & developed to meet the requirements of their role, work correctly, safely, and conscientiously.
Assess the status of shift for adherence to audit standards, safety, cleanliness.
Hold shift briefings.
Assess operational readiness to ensure alignment with KRT (kitchen ready times).
Take corrective action if productivity is falling behind schedule, & re-assignment of tasks.
Meet established KPI goals in the following areas: Meeting production time deadlines, labor productivity, orders, customer callbacks, attrition, food hygiene, and safety.
Using performance reviews to pinpoint coaching & training opportunities.
Monitor FIFO adherence, checking, and reporting dates & rotation on food/beverage items to ensure alignment with inventory supply.
Ensuring an elevated level of hygiene in all areas, and always adhering to safe working practices.
Support company initiatives, enforce standard work process, safety SOP’s and FDA regulations always during a shift.
Approving and authorizing clock hours, overtime allocation based on operational need.
Carrying out stock takes, monitoring the delivery of items from the warehouse, i.e., Checking warehouse deliveries to ensure the accuracy of incoming stock and relevant paperwork.
Working position(s) within the department accordingly/as scheduled & liaising directly with equipment, food, dispatch, warehouse, and transportation department.
Monitoring Team members, ensuring daily tasks are executed in a timely manner & in line with service and budget targets.
Qualifications and Educational Requirements 2-3 years of supervisory experience in a related industry Effective written & verbal communication skills are required for this role with established ability in building rapport with employees & colleagues Must be proactive, effective follow-up & follow-through always.
Structured and well organized Demonstrated abilities in awareness and proactive approach in ensuring conformity and compliance with regulations Able to perform under pressure, maintaining a consistent level of work output, and willing to adapt to unpredictable working hours and situations Must have experience in working with established goals driven by performance metrics High school diploma/GED or equivalent required.
College degree preferred Enjoys managing people, engaging & strong communicator Experience in utilizing job training aids to allow one to quickly train employees to do a job correctly, safely, and conscientiously Preferred Skills Ability to perform under pressure, maintaining a consistent level of work output, and willing to adapt to unpredictable working hours and situations Demonstrated ability in optimizing people, resources, effort, and energy toward creating value based on continuous improvement and respect for people Outgoing, able to thrive in fast-paced environments Bilingual English/Spanish preferred but not required Basic understanding of lean manufacturing principles as they relate to Six Sigma, 5S, and Kaizen.
Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions