ERC Case Manager
Why work for us?
Please include a cover letter with your application.
Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.
In short, we do good work.
We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: Were seeking inspired, talented people who want to be effecting profound change and who have fun doing it.
Program Summary
The Enriched Residential Care (ERC) program is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS) and serves individuals experiencing homelessness who may not be appropriate for permanent supportive housing because they are unable to care for themselves and need assistance with activities of daily living. Brilliant Corners provides intensive case management services, as well as rental subsidy administration and housing retention services, to ERC participants housed in licensed residential facilities across Los Angeles County.
Position Summary
The ERC Case Manager will provide intensive case management services to a caseload of approximately 20 individuals with complex needs who are eligible for the ERC program through Housing for Health. The Case Manager will assist clients to achieve and maintain health and housing stability in a facility most appropriate for their needs. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and whatever it takes approach to services.
Responsibilities
- Accept and process referrals from HFH and conduct outreach to clients and facilities in order to begin enrollment process.
- Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to evaluate clients needs and strengths.
- Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
- Provide support throughout the housing process in collaboration with the internal Brilliant Corners housing team, including but not limited to move-in facilitation, document review, and facility identification for relocations.
- Provide education to clients on tenant rights and responsibilities as well as eviction prevention counseling and advocacy.
- Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, social activities, health insurance, disability benefits, and other sources of financial assistance.
- Meet with clients frequently and regularly at facilities and in the community, and accompany clients to appointments as needed.
- Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
- Provide life skills education and assistance, including budgeting, stress management, conflict resolution, etc.
- Provide transportation assistance and coordination.
- Coordinate with clients care team, including facility staff, medical providers, housing coordinator, and HFH staff to ensure clients needs are being met.
- Participate in case conferences to review clients progress and address any challenges.
- Collaborate and communicate with ERC partners on a regular basis.
- Build and maintain partnerships with residential facilities, community organizations, service providers, and public entities to ensure that clients have access to comprehensive services.
- Maintain updated and accurate client files and documentation.
- Participate in staff meetings and other agency events as requested.
Mindsets
Youre a people person. You find great satisfaction in working with a diverse population of people needing various supports. You like people and they like you.
Good customer service matters to you. You take pride in providing person-centered services and believe that its a reflection on you, your work and the organization you represent.
Your middle name is problem-solver. You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.
You’re a hungry learner. You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.
You thrive in a dynamic environment. You’re at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.
Professional Experience
- At least 2 years of experience providing intensive case management services
- Experience working with individuals with chronic medical and/or behavioral health conditions, ideally with individuals in residential care facilities
- Experience working with individuals experiencing homelessness preferred
Knowledge, Skills, and Ability
- Strong interpersonal and client engagement skills
- Excellent verbal and written communication skills
- Flexibility regarding scheduling and prioritizing of tasks
- Willingness to travel and spend significant time in the field
- Able to transport clients in your personal vehicle
- Basic computer knowledge (MS Word and Excel required)
- Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, and Housing First
- Ability to work independently and utilize critical thinking skills in decision-making situations
- Good organizational and record-keeping skills
- Possession of a valid, clean California drivers license and a personal insured vehicle are required
- Bilingual in English/Spanish preferred
Why work for Brilliant Corners?
Financial & Retirement
- Competitive Salary
- Retirement Plan with 5% match
- Employee Referral Bonus
Vacation & Time Off
- Generous Vacation Policy
- Long List of Paid Holidays
- Paid Sick Time
Health Insurance
- Medical Insurance 100% Covered
- Dental/Vision/Disability Insurance
- Flexible Spending Account
Professional Support
- Job Training
- Professional Development
- Employee Assistance Program
Family & Parenting
- Maternity & Paternity Leave
- Military Leave
- Family Medical Leave
Other Perks + Discounts
- Company Social Events
- Wellness Initiatives
- Gym Membership Discount
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.
Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms / employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms / employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.