Unit Description:
Sodexo is seeking a full time Manager 2
– Environmental Services for Children’s Hospital Los Angeles, CA.CHLA is a 510-bed pediatric teaching hospital and serves as the level 1 Pediatric Trauma Center in Los Angeles.
CHLA includes the leadership of over 200 employees and nearly 2.2 million square feet; this facility is fast-paced.
One of only eight children’s hospitals in the nation
– and the only on the West Coast
– ranked in all 10 pediatric specialties by U.S.
News & World Report
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions.
These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.
At Sodexo Healthcare, patients are the heart of everything we do.
Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The successful candidate will:
* have exceptional client service mentality and executive presence;
* be responsible for driving client and patient satisfaction scores;
* provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
* partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership;
* effectively manages the Unit Operating System; and/or
* support a diverse and inclusive workforce.
Is this opportunity right for you?
We are looking for candidates who:
* are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;
* are an expert in building and maintain strong customer / client relationships;
* possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
* have 1-3 years previous custodial or housekeeping manager level experience preferably in a hospital environment;
* can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
* have experience effectively managing projects within agreed upon timelines;
* are proficient with computers and other technology;
* have experience with vendor and contract management, as well as union and contract negotiations; and/or
* have strong financial acumen and budget management experience
Position Summary:
Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs.
Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements.
Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
Key Duties
* Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
* Provide leadership and direction to non-exempt employees
* Coordinate/conduct employee training
* Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
* Interact with outside vendors
* Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
* Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
* Reviews and maintains assigned areas of the Sodexo/Client budget commitments.
Qualifications & Requirements:
Basic Education Requirement
– Associate’s Degree or equivalent experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.