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Enterprise Sales Program Manager, Senior


This is a Full-time position in Los Angeles, CA posted May 1, 2021.

Job Description:This high-impact position within Toppan Merrill’s Enterprise Sales team will support an Enterprise Sales Leader (ESL) and their highly skilled Solution Sales Team (SSL) within a dedicated account territory in a large, complex market. The Enterprise Sales Program Manager (ESPM) will increase selling capacity in their territory by coordinating and executing on critical internal activities and processes related to the current client base and new client acquisition. The ESPM will be well versed in Toppan Merrill’s Product Offerings and will have significant client interaction and relationships. This role will also maintain strategic partnerships with other internal Toppan Merrill teams such as service, operations, marketing, and billing to maximize revenue growth for the company.Essential Job Responsibilities:Coordinates with ESL and SSL, as well as Toppan Merrill’s National Pricing and Billing Teams, to expedite client RFPs, pricing proposals, and invoice deliveries.Acts as a point of sales contact for clients, as directed by the ESL, covering quote or invoice questions, pricing requests, appointment requests, and service escalations. Keeps sales informed of requests and status.Partners with the various Toppan Merrill Service Leaders and Project Management teams to communicate new work coming in, new client wins, and any additional information needed for the service teams to support the client.Serves as a point of contact for the Service Leaders during service recovery situations or unique client requests. May draw in ESL or SSL team members when required.May schedule and coordinate agendas/materials for both Client Appointments and Events.Looks for and defines improvement opportunities to increase the sales teams’ productivity. Creates a plan, prioritizes initiatives, and both executes independently and in collaboration with others, to implement the required improvements. Also will lead initiatives identified by the ESL or Director of Program Managers as needed.Improves sales productivity through the effective use and leverage of (SFDC) for the territory. Maintains reporting and actively coordinates with the ESL and SSL to ensure deadlines are met for various entries, campaigns, and client wins/losses. Also ensures sales coverage across the various service lines/products.Actively participates with sales in client acquisition and retention meetings and events.May also cover in-houses for ESL to further leverage client relationships.Manages and cultivates positive and lasting relationships with clients and internal Toppan Merrill teams.Sets a high standard in conduct, integrity, performance and leads by example. Follows and enforces company guidelines, policies and procedures.Leads through excellent verbal and written communication as well as presentation skills.Understands and is able to communicate the suite of Toppan Merrill products and services.Qualifications:5 – 7 years client-facing experience in an inside/outside selling, service, or solutions role.Ability to influence a team and provide direction.Ability to manage multiple complex assignments with proven ability to assess competing priorities in a high energy, fast paced environment.Strong attention to detail with a focus on task completion.Superior client facing and consultative skills with a proven history of maintaining lasting external client relationships.Ability to effectively manage and negotiate client expectations.Track record of establishing and maintaining effective and collaborative relationships across a matrixed organization.Superior analytical and problem solving skills.Self-motivated and directed, possessing an ability to motivate others.Strong and advanced technical skills with the ability to learn new technologies easily.Strong communicator with excellent verbal, written, and presentation skills; must be a direct, articulate, and thoughtful communicator.Proven ability to lead change management initiatives.Bachelor degree in business or related is preferred.