Position Purpose: Manages an assigned shift in a restaurant, responsible for contributing to sales and profit goals, ensuring guest satisfaction, and following company policies.
Placement in the Organization: Reports to the General Manager.
Responsibilities/Duties/Activities: * Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift.* Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards.* Ensures QSC standards and cost controls are followed, through effective shift management.* Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift.* Implements new products, programs and procedures according to company expectations, at the direction of the General Manager.* Trains and develops employees.
Oversees and implements development plans set forth by the General Manager.* Opens and closes the restaurant according to El Pollo Loco procedures and standards.* Responds to customer complaints and provides guidance to employees to ensure exceptional guest service.
Informs General Manager or District Manager of significant guest complaints.* At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions.* Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers.* Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance.
May assist in writing crewmember schedules.* At the direction of the General Manager, participates in LSM projects and catering.* Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests.
Accountable for the timely handling and reporting of all accidents to minimize risk.* Conducts employee meetings as assigned.* Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate.* At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination.* Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager.* Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.* Effectively implements WKS-El Pollo Loco’s commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift.
Experience/Education/Qualifications: * Be at least 18 years old.* Must possess a high school degree or equivalent.* Be able to speak, read and write English.* Must have use of personal car; valid driver’s license* Meet state, county, or municipal regulation pertaining to health and food handling.* Must possess basic computer and math skills, including understanding of units of measurement.* Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader.
Physical Requirements: * Extensive standing* Exposure to heat, steam, smoke, and cold.* Must have high level of mobility/flexibility in space provided.* Exposure able to work irregular hours and under heavy pressure/stress during busy periods.* Bending, reaching, and walking.* Using telephone.* Communicating with customers.* Able to lift up to 40 lbs.
Brand: El Pollo LocoAddress: 1360 W Imperial Hwy Los Angeles, CA
– 90044Property Description: EPL 3507 Los Angeles
– ImperialProperty Number: 3507