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District Service Manager

LG Electronics USA, Inc.

This is a Full-time position in Los Angeles, CA posted February 22, 2021.

nn District Service Manager nn nnLocation Los Angeles, California nn nnDepartment (Org 2) Field Service I40026 nn nnJob Requisition 25521 nn nnCompany:nn nn LG Electronics Alabama Inc.

(LGEAI)
– Service nn nnJob Function:nn nn Customer Service nn nnAt LG, innovation is the foundation of everything we do.

We make products and services that make lives better, easier and happier through increased functionality and fun.

Put simply, we make Life Good from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.nn nnWe are currently seeking a District Service Manager to join our dynamic team.

All candidates must be able to manage a team of technicians in the LA and surrounding areas.

nn nn POSITION SUMMARY: nn nnThe District Service Manager (DSM), manages and supervises the daytoday service activities of LG Factory Service Technicians within a geographic district of the region.nn nn RESPONSIBILITIES: nn nnReading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.nn nnManaging the technicians pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.nn nnPreparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes.

(Repair time, First visit repair rate, on-time rate, etc)nn nnSupporting technicians in the areas of: Policy and Procedure guidance, systems training, issue and exception case resolution.nn nnParticipating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development.nn nnUp to 40% travel within the assigned markets, supporting and developing technicians capabilities.nn nn MINIMUM REQUIREMENTS: nn nnBachelors degree in a business related field or equivalent work experiencenn nnMinimum 5 years supervisory experience with progressively increased responsibilities in a customer or field service organizationnn nnVendor or account management experience preferred.nn nnAbility to set clear expectations and deliver performance feedback.nn nnEnhanced knowledge of MS Office including Excel, Word, and PowerPointnn nnAbility to work independently and to travel up to 30%nn nnLG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.nn