The Distribution Operations Supervisor provides functional systems expertise and training to distribution center employees that leads to a safe, accurate, and productive environment. As the main point of contact in the absence of their manager, this role will be asked to lead in a dynamic way, requiring flexibility in multiple areas of operation. They expand their skillset to different areas such as general warehouse worker, warehouse clerical administration, and quality control functions. This is also considered an individual contributor role that includes working alongside the team to accomplish the daily goals for each shift when workload dictates.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Contributes to the production plan by working in a productive function each shift.
Prepares the staffing plan for the day, ensuring that workload and labor hours are distributed appropriately for the volume of the day.
Conducts daily start up meetings which include safety topics, staffing assignments, and warm up activities.
Monitors labor and makes staffing moves to ensure the team is trending towards the labor plan for the day.
Identifies coaching opportunities with the team to ensure proper techniques are consistently being utilized.
Plays a critical role in onboarding, training, and validating knowledge of new and existing employees.
Resolves complex customer, system, and inventory-related issues as needed while proactively equipping employees with skills and tools necessary to address customer and operational challenges.
Sets the example for the rest of the team by following all safety, operational, and cultural best practices.
Proactively seeks out developmental opportunities to further advance leadership skillset for future advancement opportunities within the organization.
Attends leadership meetings and contributes to the leadership vision for the building.
Provides leadership to the entire building team including setting clear expectations, giving direction, mentoring.
Participates in talent management including coaching and corrective action process, interviewing and hiring process, and monthly 1 on 1 meetings.
Performs opening and closing responsibilities including carrying keys, using the alarm code, and responding to alarm calls when the building is closed.
Conducts routine safety procedures, including screening questions, temperature checks, safety assessment observations, and action planning.
Responds to immediate safety and employee concerns while serving as the single point of contact within the facility.
Basic Qualifications
One year of operations experience or leadership experience
Ability to multitask in a fast-paced environment
Beginner level proficiency with all Microsoft Office Suite software applications (i.e. Outlook, Word, Excel, and PowerPoint)
Ability to work in a team environment
Ability to work a flexible schedule including holidays, nights, and weekends
Preferred Qualifications
One year of supervisory or leadership experience
Associate degree or higher in business or related field