Job Title: Dispatch Supervisor
Location: Downtown LA
Reports to: Dispatch Manager
Bicycle Transit Systems (Bike Transit) was established in 2013 and currently operates bike share systems in Philadelphia, Los Angeles, and Las Vegas.
Our mission is to help communities become greener, healthier, and more connected by operating highly-utilized, financially sustainable bike share systems.
Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients.
We have an incredible internal culture that emphasizes being innovative, inclusive, responsible, and fun, and are looking for talented Dispatch Supervisor to join our team!
The Dispatch Supervisor will supervise and direct hour-by-hour, day-to-day operations of bike share by executing dispatch responsibilities with maximum efficiency, safety, and effectiveness.
This is a leadership position within the bike share operation that is responsible for the support, workflow direction and supervision of Field Techs, Station Techs, and Mechanics while operating in the field.
Dispatch Supervisors are tasked with making critical decisions that will optimize the functionality of the system in line with overall system goals.
This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
Must have a proven track record of effectively leading teams and strong communication skills.
A strong knowledge of bike share or other transit agenda operations, features of service, systems, policies and procedures is required.
Core Responsibilities:
• Direct day to day operations for balancing, battery swaps, station maintenance, and in field bike inspections and repairs, ensuring maximum efficiency and safety.
• Direct day to day operations staff for leading the opening/closing the system; ensure proper security of the company and City property; complete open and close procedures
• Ensure service level agreements and safety standards are continuously met.
• Maintain frequent and clear communication between Field Techs, Station Techs, and direct manager
• Maintain and monitor ticketing system, creating, distributing, prioritizing, and closing maintenance tickets for stations, bikes,vehicles, equipment, and facilities
• Works under the guidance of the Dispatch Manager to identify, develop, and implement improvements.
• Participate in field tech feedback and performance reviews
• Ensure the integrity of operations, including customer service personnel and activities during unsupervised shifts
• Develop, revise and follow internal operational standard operating procedures (SOP’s); direct Field Techs and other Operations staff to implement SOP’s.
• Develop action plan with Operations team to reduce service failures and correct deficiencies in service level
• Operate company vehicles, as needed; fill driving shifts when necessary
• Other duties as assigned
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