In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we’ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it’s the only way we know.
Description: The Director of Training and Development’s main role is to aid in the performance of all CFA employees. This person oversees all aspects of training and career development for their store location. Main duties include the review and assessment of current training approaches to identify areas for development. Strategic planning to improve and maintain current training and development programs for all staff. Oversee training managers and trainers in each store to ensure proper training process is implemented. Assess the validity of training programs to ensure that training is applied and effectively improving performance. Work in the operations of the business to become a subject matter expert on each position and help the store to operate.
Responsibilities:
* Assess current state, design the strategy, and direct the implementation and evaluation of learning solutions that support organizational goals.
* Work in the operations of the business within both front of house and back of house
* Empower employees, managers, and leaders to feel ownership over their career and personal growth through impactful programming and delivery of self-serve resources.
* Anticipate and prepare for future skills requirements for our managers and team members, including understanding the impact of technology, both in how our teammates learn and how they conduct their work.
* Make presentations and lead large group discussions.
* Design and develop research-based curricula for customized training programs.
* Ensure that all new hires have a smooth transition from orientation to their first day of training the following week.
* Develop Managers and trainers through coaching and follow up of development plans.
* Oversee & delegate tasks to Training managers.
* Conducts assessments & evaluations of team members and training outcomes.
* Ensure that team members are aware of and actively pursuing training for growth in the organization.
* Serve as a subject matter expert to team members for ongoing hospitality and service support.
* Conduct performance reviews for Middle management.
?Required Skills:
* Self-leader committed to personal growth.
* Displays patience & a positive attitude.
* Team-oriented, adaptable, dependable, and strong work ethic.
* Desire to continuously learn.
* Willingness to step outside of the role to assist in other roles.
* Customer-service oriented.
* Must be an excellent coach, communicator, and team builder.
* Proven experience delivering top tier learning and development solutions optimized for effectiveness across different audiences.
* Deep understanding of restaurant operations and management of hourly employees.
REQUIREMENTS
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Must act as a coach, excellent at developing others, able to build trust, gain credibility, and empower a team to deliver the best work of their lives.
* Excellent interpersonal, communication, and problem-solving skills sufficient to speak with and write to persons of various social, cultural, economic, and ethnic backgrounds to develop effective working relationships and resolve problems.
* A superb project and program manager, able to assess needs, set a vision, prioritize appropriately, present creative solutions, develop action plans, execute and measure results.
* A resilient leader, with the humility and self-awareness to work effectively through and with others in a fast-paced and ambiguous environment.
* Experience setting up and maintaining a Learning Management System (preferred).
* Familiarity with A.D.D.I.E. or other adult learning theories (preferred)
* Ability to set priorities, meet deadlines, and follow through on multiple tasks and projects with attention to detail and in a timely manner.