Your Opportunity: The Director of Smart Processing role is central to Schwabs transformation efforts and the firms broader Smart Processing strategy.
Smart Processing is at the center of Schwabs sustainable competitive advantage.
Smart Processing requires end-to-end, ecosystem strategy, vision, planning, and execution.
When executed well, it drives tangible near-term benefits for Schwab and our clients, including greater scale via increased levels of automation and straight-through processing, greater clarity into service and operational processes, and more efficient and personalized service.
Smart Processing also drives our long-term strategy through creation of data assets that will power AI and Machine Learning applications leading to even greater scale, personalization, and speed to market for Schwabs next generation of products and features.This role is responsible for the strategy development, product vision, execution, and evolution of our most significant service, processing, and client experience elements (e.g.
opening accounts, moving money, asset acceptance, corporate action elections, etc.).
This role would be responsible for integrating technology, data, and process excellence into product strategy and execution, ensuring delivery of business value in line with the broader Smart Processing strategy.
This role must build momentum for the product vision with Senior Leaders across the enterprise, while executing perfectly through agile software development practices.
What you are good at: Developing the ongoing strategic vision, business case, roadmap, and delivery plan for your product or service, including organizational change management and adoptionEnsuring firm-wide Smart Processing objectives are met by coordinating across the full Schwab ecosystem including business, channels, technology, organizational change, process redesign, and product developmentBuilding momentum for your product or service through partner engagement, senior leader forums, governance meetings, and compelling written communications that support firm-wide scaled planning effortsOwning business value creation and product costAligning with technology standards and architecture strategyGuide sequencing and execution excellence through translation of product vision and strategy into epics, participating in agile ceremonies like Product Increment Planning, and influencing identifying gaps/bottlenecks to faster solution deliveryAdvising and coordinating across related initiatives, associated projects, and other activities.Building and maturing our program infrastructure including codifying standard methodologies, refining the model, developing dashboards and critical metrics at the team and product / service level, and building communication channels at the senior level, partner level, and user levelCrafting and evolving scaled ecosystem delivery frameworks alongside your Business Process Transformation colleagues to ensure we increase speed to market over time What you have: Strong validated business leadership and ability to drive multi-discipline, multi-level teams to deliver outstanding resultsStrong influencing and motivating skills; demonstrated success in building credibility and strong relationships with peers and key partners (typically at a VP and SVP level)Demonstrated experience in enabling change and building/leading major components of a critical cross-enterprise transformation initiative, including strategy, structure, methods, resources/skills, etc.Ability to partner with internal technology partners at the MD to VP level to ensure methodologies meet the needs of technical and business partnersExpertise in and validated application success with Agile, Lean, journey mapping, design thinking, digital process automation, and other process optimization/innovation frameworksShown ability to lead sophisticated planning processes across a number of in flight initiatives, and to run a portfolio of projects/work streamsSuperior communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiencesAdvanced problem solving, analytical and technical skills