Visionary Leader. Strategic Thinker.
Join Staff Management | SMX as our next Director of Operations.
As a Director of Operations, the continued success of our relationship with our partners depends on you. Directing enterprise-level, multi-site client relationships with annual revenues of between $10 and $20 million, you will set the overall partnership strategy, coordination and evaluation of services. Ensuring that all contractual strategic goals are met, you will be ultimately responsible for providing flawless service delivery and partner satisfaction.
Working closely with multiple, dedicated client service teams of 15 to 25 subordinates supervising between 1,000 and 1,500 associates, you will continuously look for new opportunities to be of service to our partners, demonstrating our commitment to their success.
Essential Job Functions:
BUSINESS ACCUMEN
Understands the business implications of decisions. Demonstrates knowledge of market and competition. Displays orientation to profitability. Aligns work with strategic goals.
CLIENT RELATIONSHIP MANAGEMENT
Ability to build and maintain strong client relationships. Review periodic client satisfaction surveys and oversee actions to improve it. Address individual clients when problems are escalated. Meet regularly with executive clients to ensure ongoing client satisfaction. Work with onsite operations manager and service teams to easily identify any service problems or potential problems provide quick and effective solutions.
FORECASTING AND BUDGETING
Inspect and train managers/supervisors to be able to prepare annual and monthly 7-month forecasts. Review and make changes to forecasts and budgets when appropriate. Find lower cost alternatives and saving costs where possible.
CHANGE MANAGEMENT
Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.
TRAINING
Trains any new managers and provides all necessary tools to improve service quality. Maintains quarterly QC audits, schedules and frameworks, Standard Operating Procedures and quarterly Executive Reviews.
Experience:
• M.A. or equivalent from an accredited college or technical school, or at least four to ten years of related experience and / or training
• Ability to solve complex problems, sometimes involving higher math, to quickly adapt to changes in a fluctuating business environment
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, Word
• Comfort communicating to various audiences, both orally and in writing
• Strong interpersonal and customer service skills
• Exceptional attention to detail
Our Culture:
We’re in the business of people, so support and teamwork are important to us. We power some of North America’s leading companies by putting people to work in distribution, fulfillment and manufacturing jobs. We’ll find you a place where you’ll gain experience, knowledge and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized.
People of all personalities, backgrounds and talents succeed with us. There’s a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters – to our families, our communities and each other.
#LI-AC1
TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.
• PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
• PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
• PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.
TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.
What we do at TrueBlue is simple – we put people to work and change lives every day.