POSITION SUMMARYThis leadership position is responsible for leading, managing and profitably growing the our multifamily real estate management services. The Director of Operations will have multiple direct reports and oversee all Management Services team members involved with providing real estate management services for the portfolio and will assist with integrating and coordinating the leasing and project management team members required to optimally service the assets and the clients. This position will formulate and implement an annual business plan that reflects the strategic, operational, organizational and financial goals of Management Services. The Director of Operations will assist the President with the development, planning and directing of new business growth opportunities while consistently maintaining strong client and employee relationships. The position will report directly to the President of Management Services.PRIMARY RESPONSIBILITIES: Provide long-term strategic leadership and day-to-day management for all Management Services activities. Oversee all aspects of strategic and financial planning for Management Services. Develop the annual business plan and operating budget; complete monthly and/orquarterly results, as directed. Meet business growth objectives by assisting with new business development. Regularly meet with clients to assess the level of satisfaction and to further promote the company’s services. Enact any corrective measures required and/or implement new customer relations policies or procedures to ensure the highest level of current and future customer satisfaction. Achieve property/portfolio financial performance objectives. Ensure that actual property income and expenses, compared to approved budgets, are analyzed and direct appropriate actions in response to variances or changes occurring during the year. Periodically complete inspections of the properties and recommend measure to ensure maximum “curb appeal” and value add. Oversee and manage the effective recruitment, selection, performance management and retention of employees to carry out the business line and company’s vision and goals. Implement a career development and succession plan, along with an effective retention program for key personnel. Recognize and promote employee expertise and empower employees to build an integrated, dynamic team that is viewed by others as highly effective and the best in the industry. Seek ways to become visible and recognized as a noted expert in the local market (industry & civic group membership,public speaking, articles, interviews, etc.).CANDIDATE MUST HAVE: Bachelor’s degree (required). California salesperson license. Previous experience managing a team of property management professionals responsible for a significant portfolio. A minimum of 10 years of experience in the multifamily real estate services industry preferably in Los Angeles, CA Sound understanding of property management accounting systems and processes. Proven business development experience and success. Strategic client relationships within the market or the industry with a philosophy focusing on growth and retention. Strong leader with the proven ability to develop and promote a challenging and productive environment conducive to optimal employee growth and satisfaction. Outgoing, confident and collaborative with the ability to motivate employees, customers and outside business contacts. A self starter with exceptional verbal/written communication and organizational skills. Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources. Articulate, polished and comfortable in a fast-paced environment.PERSONAL CHARACTERISTICS: Strong leadership abilities with a proven track record in motivating and managing multiple personalities. Highly professional with an entrepreneurial approach. Outstanding interpersonal skills, including oral and written communication. Attention to detail with keen organizational skills. Self confident, enthusiastic and outgoing. A visionary with the ability to be an agent or influencer of change. Self-motivated and directed. Emotional maturity.Conrad Property Management Inc. is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law. Eligibility: Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US.Job Type: Full-timePay: From $85,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to FridaySupplemental pay types:* Bonus payAbility to commute/relocate:* Encino, CA 91436: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* What is your current/desired salary?Work Location: One location