Job Responsibilities
In this role, you will be responsible for all excellence in guest services for the property as directed by hotel/company leadership.
This position is a strategic partner who helps the property achieve its goals by being a leader, and champion for inspiring achievement in all operational departments as well as Finance, Human Resources.
The Director of Operations supervises all Operations ie , Front Desk, Valet, Housekeeping, Laundry, Food & Beverage, Engineering, retail in addition partnering with the General Manager and assisting with all areas of the Hotel including but not limited to Finance, Human Resources, as well as execution of the Hotels Sales, Marketing and Revenue plan.
Director of Operations must adapt to the AC Brand culture, our mission statement, our core company values, and quality standards to ensure maximum potential for all areas is achieved.
This person must create an exceptional climate of professional and personable service that ensures the engagement of our amazing employees, our valued guests, and ownership.
This Leader must ensure compliance with all federal, state, local health safety, sanitation and alcohol guidelines and standards.
Requirements
Requirements include personal response to all guests immediate needs, College level communication in reading, writing, math and multiple platforms computer programs
In Hospitality you will be required to work nights, weekends, and/or holidays.
This position requires the ability to perform the following: regularly lift and/or move up to 40 pounds, frequently standing up and moving about the work areas, handling objects and equipment to help maintain the areas facility, frequently bending, stooping and kneeling, working in areas of high temperatures around heavy equipment found in that of a hotel resort / kitchen / restaurant and dining environment.
Job Requirements
Experience
Ten (10) or more years of experience in Hotel operations leadership roles including at least five (5) years in Rooms
Two (2) or more years of experience in a food and beverage leadership role or Human Resources in a comparable Hotel environment.
Strong leadership skills with the ability to effectively lead, instruct, motivate and develop other team members.
Job Type: Full-time
Pay: $60,000.00
– $70,000.00 per year
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Life insurance
Referral program
Vision insurance
Schedule:
10 hour shift
12 hour shift
Weekend availability
Education:
High school or equivalent (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: One location