Job Summary Responsible for oversight of Rightsource Solutions (RS) Global Operations, including all government, commercial, and academic contracts and the coordination of all operational support activities, including client relations, employee oversight, training, and quality assurance.
Ensure personnel and contractual performance is consistent with company standards and client objectives.
Perform high level business development and sales activities to expand customer base and maintain existing base business.
ESSENTIAL DUTIES AND RESPONSIBILITIES Qualify all sales leads.
Manage a division-wide database for proposal tracking.
Build strong ties to other global CRL operations and sales teams to promote cross-selling wherever possible.
Perform high-level business development activities, including meeting with potential customers, designing capabilities presentations, negotiating contract terms, and ensuring a timely and thorough new customer acquisition process.
Oversee the generation of all proposals.
Interface with financial staff, business operations and Human Resources for review of proposal content and pricing strategy.
Provide clients with supplemental proposals, letters of authorization, and contract amendments as appropriate.
Initialize contact with clients, technical staff and division leadership personnel, interacting with these groups until contract closure and project initiation.
Ensure efficient transition of projects/programs to the appropriate site client relations staff or key operations management staff.
Maintain consistent standards for contract operations and client support that meet or exceed expectations.
Maintain appropriate geographic distribution and supervision of CR RS staff.
Ensure the training and development of a select cadre of individuals assigned to provide short notice, variable length technical, and supervisory support for academic, government and commercial customers.
Assist direct reports and site staff to review and analyze operational needs and make projections for equipment, supplies and personnel needed.
Ensure consistent practice of general company and customer’s safety policies and procedures.
Develop appropriate metrics and measures to help drive efficiencies within the department and at Client sites, as applicable.
Provide managerial assistance and direction for the RS Quality Assurance program to meet client needs and ensure contract deliverables are met.
Initiate improvements as needed.
Communicate and meet with clients to ensure satisfaction and that specific contract tasks, including review and preparation of deliverable reports, assessment of contract performance, physical condition and sanitation of facilities supported, and security to meet or exceed client expectations.
Make necessary changes to ensure substandard findings are promptly corrected.
Develop and maintain departmental systems and SOPs.
Assist in the development and communication of departmental policies and procedures.
Partner with Human Resources to develop and approve job descriptions for subordinate positions; ensure communication of duties and responsibilities to employees.
Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
Ensure optimum performance of group function.
Determine and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices.
MINIMUM QUALIFICATIONS Advanced degree (Master’s Degree, M.B.A, and/or Ph.D.) in scientific or business-related discipline.
10 or more years related management experience in research or pharmaceutical environment.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Excellent organizational skills and the ability to meet deadlines.
Excellent communication (both written and verbal), customer service and negotiation skills.
Frequent domestic travel is required.