Director, Care Management & Workforce Development Operations
- Work closely with firm leadership and team members to develop and execute goals, objectives and strategic plans for the Health Scholar Programs and for COPE Health Solutions overall
- Support all aspects of consulting engagements, contracts and projects from scope definition to delivery, assuming responsibility for contract deliverables, project resourcing and budget management
- Oversight of Regional Managers, including all staff, sites and students they oversee
- Ensure overall profitability of client contracts and for budgetary management
- Assist in the development and execution of strategy for expansion services that ensures both rapid growth and a robust ongoing value proposition and level of customer service for clients
- Engage in the development of marketing materials (case studies, articles, white papers) and participate in industry or client panels, webinars or forums to demonstrate and feature our expertise and credibility in a given knowledge area or service line
- Identify opportunities and represent the and client(s) as appropriate, at various professional networking, public relations, business development, advocacy and fundraising events as applicable
- Provide leadership for problem resolution and facilitate difficult conversations
- Assist with recruiting efforts for firm (e.g., review resumes and interview candidates)
- Travel to support business opportunities, as applicable
- Build relationships with key executives and staff to ensure the success of engagement
- Carry out other duties, tasks and projects as assigned
Qualifications
- RN certification strongly preferred, strong experience in a clinical setting may also be considered
- 6 – 10 years’ experience, including management in health care setting
- Exceptional leadership and management skills
- Ability to both inspire a team and to oversee and ensure consistently high quality execution for ongoing operations
- Preferred background in hospital operations
- Preferred background overseeing multiple accounts and teams across multiple geographic areas
- Strong customer drive and dedication to quality and success
- Analytical thinking skills
- Experience working with budgets
- Excellent interpersonal, oral and written communication skills
- Flexible with work hours, able to travel, and able to work on evenings and weekends as needed
As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, gym reimbursements and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/ .
What We Do:
COPE Health Solutions is a national mission-driven consulting firm that partners with health system and payor clients and provides them with the tools, services and advice they need to be leaders in the health care industry. We are passionate about health care, with roots as a non-profit organization dedicated to providing health education to the underprivileged and underinsured.
In partnership with the UCLA Executive Programs in Health Policy and Management, the COPE Health Scholar Services provide pre-health students and careerists looking to make a transition to health care with hands-on, experiential education opportunities. Scholars are carefully selected, well-trained and placed in clinical and administrative areas within hospitals and ambulatory care centers, where they are integrated into and assist the health care clinical or administrative team. The COPE Health Scholars Programs is a unique opportunity for students and those considering a career transition to bridge the gap between academic training and real life, as well as to gain specific training for non-licensed job roles such as Care Navigator.
You have been redirected to a COPE Health Solutions job page