Data Center Operations Project Manager
Job Description
The Data Center Operations Project Manager is accountable for managing moderate sized and complex project orders from start to finish, so that it is completed on time and within budget. This role is instrumental in mobilizing, managing, and reporting on service deployments for customers. This role will not have direct responsibility for staffing but will be acting in a leadership role to be able to help site operations with operational readiness activities as well as day to day activities.
The Project Manager ensures that all work is developed, implemented, and managed in accordance with the Company’s requirements, including but not limited to, safety, quality, management, and performance requirements. All aspects of the data center operations must be carried out as efficiently as possible with respect to leadership, materials management, financial management, customer care, and customer goals. Maintains a relentless focus on meeting and exceeding customer needs and expectations through the life of the relationship.
Responsibilities
Core Responsibilities will include but not limited to:
Site readiness to include but not limited to
Create and manage the site readiness plan to completion
Assist with hiring proper staff
Ensuring that all training is completed and tracked
Ensure all safety PPE and procedures are followed
Ensure the site teams are following the proper onboarding and offboarding processes, and help to further develop the process
Training/tracking all required courses for site staff and ensure compliance
Empowering a culture of safety, security, compliance, and transparency in all aspect of datacenter activities
Assist the site OPS & Site Managers in Leading and managing a team of high-performing individual contributors at a data center site and their ongoing talent development
Have a basic understanding of financial administration of site activities and staff members budgets, payments and pay cycles
Supporting datacenter site services, resources, and deployment across various data centers
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
This role will assist site leadership in training and planning for site staffing plans
Solves problems with customer interaction that results in positive feedback and improved relationship
Assist in the investigation, and management of indoor emergency situations and air quality complaints
Perform other related duties and responsibilities as assigned by management
Presents and conducts self in a professional manner; promotes a positive company image
Outstanding problem-solving and analytical skills
Additional responsibilities will include but not limited to:
Analyze and propose solutions to operational issues with limited information
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
A demonstrated commitment to customer service for both coworkers and customers
Experience developing operating and project tracking/management documents
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Project, Excel, PowerPoint, and Word to create presentations and reports
The ability to create effective presentations and communicate with both internal and external customers
Support operational teams during internal and external site audits
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
Manage relationships with customer, internal teams, and external stakeholders where applicable and required.
Qualifications
Project team lead or management experience to achieve improved results, measured through increased customer satisfaction and increased project profitability
Strong interpersonal, written, and oral communication skills
Strong analytical and problem-solving skills
Highly self-motivated, directed and organized with attention to detail and accuracy
Ability to effectively prioritize tasks in a fast-paced scenario
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Proficiency in MS Office Suite (Excel, Outlook, Word)
Location/ Schedule
Full-Time
Shift: Mon-Fri, 0800-1700