Here at Syndigo, we’re enabling our clients to deliver better eCommerce experiences.
We’ve mastered the right data, right now.
From creation to sale, that’s the value our partners get from us
– a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we’re the accurate data behind how people feel when they shop online with confidence We cannot do all of this without our amazing people Our employees make the magic happen here at Syndigo and we’re growing rapidly, looking to welcome a Customer Success Manager, Analytics to our Syndigo team The mission of a Syndigo Customer Success Manager, Analytics is to strategically partner with our mid-market/enterprise clients to better understand our solution set and how to apply it to meet and exceed their business needs and strategic initiatives all through the use of our Digital Shelf Analytics product.
HOW WE WILL BE WINNING TOGETHER DAY TO DAY Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities Connect knowledge of business and individual’s priorities to Syndigo insights through utilization of our Digital Shelf Analytics solution Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs Proactively ensure the client’s success and satisfaction by following best practice methodologies while communicating and celebrating their success both internally and externally Navigate Syndigo’s complex solution on behalf of the client, ensuring the appropriate solution is provided Educate clients on the benefits of Syndigo’s solution through articulation of Syndigo’s value proposition, and in depth understanding of Syndigo’s solution portfolio Create customized implementation and engagement plans conduct training sessions as needed Partner with Account Executive/Director to develop and manage renewal and potential growth strategies WE SHOULD TALK IF THIS SOUNDS LIKE YOU 2 years of experience with retail / business analytics utilizing excel (big data sets) 1 years working with a SaaS company managing multi-faceted enterprise level accounts Bachelor’s degree, or equivalent combination of education and experience in a related field