Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases – often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines and novel product candidates, from early- to late-stage development, in neuroscience and oncology. We actively explore new options for patients including novel compounds, small molecules and biologics, and through cannabinoid science and innovative delivery technologies. Jazz is headquartered in Dublin, Ireland and has employees around the globe, serving patients in nearly 75 countries. For more information, please visit www.jazzpharmaceuticals.com and follow JazzPharma on Twitter. The Customer Engagement Manager (CEM) fosters partnerships with National thought leaders, Regional thought leaders and Key Epilepsy accounts to optimize educational interchange, develop advocacy, and interpret/share market insights to effectively advance brand strategy. The goal is to create a positive thought leader experience that will differentiate Jazz Pharmaceuticals from peers within the Epilepsy field. This is a field-based position reporting to the Sr. Director, U.S. Customer Engagement. Our focused interactions are with physicians, nurse practitioners, physician assistants, residents, and fellows. This position will work cross functionally with Sales, Sales Training, Marketing, Compliance, Medical Affairs, Market Access, and Long-Term Care. This role requires the ability to travel up to 75%. Key Responsibilities Identify and develop key accounts and scientific thought leaders that will elevate and advance the epilepsy treatment paradigm. Work cross-functionally to build integrated Key Account Plans. Drive cross functional (Sales, Marketing, Medical, Advocacy and Home Office) coordination to align resources / stakeholders and remove Key Account and KOL barriers, enabling Epilepsy Center loyalty and product adoption. Each function will be responsible for actioning on their own plans. Track and manage budgets for areas of responsibility. Map regional influence networks. Identifying and connecting brand champions with non-loyalists, up and coming thought leaders and new physicians entering the field from fellowship programs. Regional Planning and Coordination CEMs will Lead a Cross-Functional Key Account / KOL Engagement Plan (Each Function will own their respective area). Partner on the development of and conduct regional, Community Education Programs. Coordinate, lead and maximize coverage of local/regional, professional congresses and support field with advocacy events, where appropriate. Plan and facilitate approved residency & fellowship enhanced education to expand disease state education amongst HCPs. Identify ways for Key Accounts and regional medical centers to partner or support appropriate rare epilepsy patients. Participate in Managed Markets initiatives that allow for greater appropriate access. Use knowledge of reimbursement process and managed health care systems both internally and externally to enable an understanding of the financial barriers that HCPs face when starting new patients. Partner on identifying appropriate KOL for presentations and discussions (i.e., POA, HCP symposiums). Share insights with the NAMs and ARMs in developing annual business plans. Participate in the annual brand planning process by providing key insights on trends, market dynamics and tools needed (i.e., new journal articles and micro-presentations) to achieve brand goals. Key Opinion Leader Engagement & Development Build advocacy with KOLs by utilizing on label, Legal and Regulatory approved materials to support the brand and commercial strategy. Identify areas of shared purpose where Jazz and KOLs can appropriately focus to bring value to the larger epilepsy community. Develop and maintain strong working relationships with the Neurology (epilepsy) medical community including academic centers, teaching institutions and related physicians with a scientific approach focused on identifying needs and providing solutions. Seek out, foster, and cultivate the highest level of home office and regional relationship interactions to assess and communicate additional market opportunities, as well as create and participate in programs necessary to effectively enhance these opportunities (i.e., advisory boards, pilot programs, speaker programs, congress meetings, 1:1 meetings, podium observations). Identify new and engaging ways to support peer to peer interactions. Insight Generation & Sharing Act as disease state and product expert to internal and field stakeholders to enable better understanding of the disease and treatment of the disease to help drive KOL product adoption. Develop plans to include clear objectives and key discussion points in all customer-facing activities at major professional congresses such as AES and CNS. Facilitate interactions at congresses between KOLs and Jazz’s Senior Management. Pre-launch account profiling to understand treatment dynamics and identify influential accounts and KOLs who have interest in working with Jazz. Speaker Bureau Development Assist with identification, nomination, training, and monitoring of speakers. Work with field and headquarter based colleagues to identify, contract and train promotional speakers. Provide feedback to speakers on clinical aptitude, compliant delivery of appropriate material and fair balance content. Provide feedback to each speaker once a year. Manage speaker capacity decisions. Work collaboratively with Jazz Medical, Marketing, Sales, and external physicians to gain feedback on educational value and speaker program effectiveness. Evolve appropriate change based on feedback. EDUCATION LEVEL AND LANGUAGES REQUIRED Bachelor’s Degree required. Advanced degree in business or science preferred. English required; other language skills may be considered a plus. PROFESSIONAL SKILLS, QUALIFICATIONS AND EXPERIENCE Minimum 8-10 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical/healthcare industry. Experience in the Neurology, Epilepsy, and specialty pharmaceuticals required. Experience in institutional sales and/or large account selling a plus. Experience launching product(s), service(s) a plus. Scientific or clinical background a plus. Significant recent U.S. experience managing a brand in a variety of places in the life cycle. Experience in healthcare professional and patient/consumer marketing a plus. A proven track record in influencing without authority is required. Knowledge of customer loyalty and/or customer satisfaction measures and their integration into business dimensions of people and process. Ability to identify themes and data and make strong recommendations towards improvement in customer satisfaction and retention. Strong knowledge of the reimbursement environment for specialty pharmaceutical products. Experience in niche market and competitive environments. Understanding of Patient-focused advocacy within associated HIPAA regulations necessary. Experience in commercial operations a plus (sales, market research). Understanding of Patient-focused advocacy within associated HIPAA regulations necessary. Experience in commercial operations a plus (sales, market research). Current understanding of pharmaceutical and promotional rules and regulations. Knowledge and application of data sources, reports, and tools to apply to account plan designs and measures of results for the strategies and tactics implemented. Intermediate to Advanced level of skill in Excel, PowerPoint, and Word. PERSONAL SKILLS & COMPETENCIES Possess and maintain a high level of product knowledge to communicate effectively with all Healthcare Professionals. Competent in working in complicated scientific and clinical disease states. Strong business and financial skills to manage a budget. Ability to drive business results by working with all relevant groups and network effectively across the Company and cross-functionally with multiple stakeholders to drive successful project implementation. Understands the need for change and drives participation in change efforts. Flexibility in leading through change, driving through unexpected challenges to deliver on business imperatives. Operate in an environment with broad ambiguity. Ability to consider and analyze a broad range of factors such as policies, practices, and trends to make decisions, design plans, develop tactics. Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment. Ability to develop logical cases that effectively influence collaboration, alignment, and execution across all levels of the organization. Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills. An ability to translate medical information into succinct and impactful marketing messages. Ability to present to small and large groups. Territory includes Washington, Oregon, California, Arizona and Las Vegas. Candidate must live within the defined territory. Preference for candidate to live near a national hub such as Seattle, San Francisco, Los Angeles or Phoenix. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.