Crunch Fitness we are a state-of-the-art gym with over 80 locations throughout the United States, with cities that include New York, Miami, Los Angeles, Portland, Orange County, San Diego and the San Francisco Bay Area.
The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting edge group fitness classes that make our gyms unique, fun and exciting places to sweat!
It’s our classes that cultivate a gym community, drive the member experience and separate us from the competition.
We are looking for Operations Managers to join our team in Los Angeles.
To learn more about Crunch, visit www.Crunch.ComOVERVIEW: The Operations Manager ensures that the member experience at Crunch is consistent with the expectations of the brand.
They are responsible creating a professional and productive work environment for all employees.
They will work as a liaison for members and employees to enhance the Crunch experience.Requirements: One year club/gym experience preferredTwo + years management experienceFluent in English (proficient reading and writing skills)Excellent organizational and communication skillsStrong customer service skillsAbility to successfully multi-taskStrong customer service skillsGood follow up skillsDuties and Responsibilities include but not limited to: Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar.Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness.Ensure the highest levels of customer service with all member interactions and touch points.Assist in collection of member paymentsEnsure the highest execution of all company and club initiatives.Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing.Ensure the club meets standards for maintenance, safety, security, and physical plant operations.Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues.Report all equipment and facility issues by utilizing company procedures.
Work with mechanics to resolve facility issues expeditiously as to minimize member concerns.Ensure visible maintenance items are repaired promptly and proper signage is posted.Train opening and closing managers to prepare club for operations readiness.Execute the processing/submission and approval of payroll.Manage employee relation matters such as time and attendance, professional conduct and work performance.Establish controls of expenses and purchasing of club supplies and maintain at or below budget.Follow up for quick turnaround of items in dis-repairDemonstrate ability to articulate variances in expenses versus budgetCommunicate effectively by holding weekly and individual meetings with all key club personnel.POSITION BENEFITS: Our employees are the reasons Crunch is so successful.
So, to make your career as rewarding as possible, here are just a few of the benefits you’ll receive as a Full-Time Crunch employee.Comprehensive medical, dental and vision plansGroup term life insuranceImmediate merchandise discount at all our storesPaid holidaysPaid vacation days, available upon your hireChild and dependent care flex planMedical flex planLong-term disability plan for full-time AssociatesComplimentary gym membership through duration of employmentCrunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-timePay: $65,000.00 $80,000.00 per yearBenefits:Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Experience:Management: 2 years (Required)Work Location:One locationWork Remotely:No