Job Title: Boutique Proprietor
Reports to: Boutique Regional Proprietor
Job Location: Benefit Boutiques
Employee Status: Full-time, Exempt
Summary
The Benefit Boutique Proprietor is responsible for all aspects of running the boutique business.
They are required to use all resources and tools to create the best atmosphere for our customers and employees.
The Benefit Boutique Proprietor is happy, cheerful, and energetic and lives the Benefit Spirit.
Essential Duties and Responsibilities
-Customer Service-
Create an environment that is passionate about customer service
Ensure self and team is executing the 8 Step Magic Formula properly
Teach, coach, and develop employees to deliver outstanding customer service
Keep accurate and complete records in Retail Pro
Respond to customer complaints or inquires within 24 hours, document and report these incidents to the Regional Boutique Proprietor
-Results-
Achieve daily/ weekly/ monthly boutique sales goals
Ensure team achieves individual daily/ weekly/ monthly sales goals and maintains their target SPH (sales per hour)
Develop strategies to grow the business
-Leadership-
Promote feel good/ fun and gossip free environment for customers and employees
Be passionate and tenacious
Act professionally, ethically and with integrity
Use good judgment
Lead by example
Take charge and make things happen
Keep commitments and build high expectations in self and others
Motivate and help others understand the importance of their jobs
Embody and teach the Benefit lifestyle and spirit
Value people, build strong positive relationships, and treat others with respect
Always be approachable and an effective two way communicator
Express ideas and information clearly and effectively
Contribute to the growth, learning and success of others
Effectively lead the organization through change and growth
Ensure self and boutique team is compliant with all Company and Boutique policies and procedures
Communicate all policy/ procedure updates and important issues in a timely, clear and concise manner to boutique team
-Management-
Develop and communicate a clear course of action
Persuade others through influence and collaboration as opposed to command and control
Hire, orient, develop and retain people
Appropriately staff and manage for product sales and services
Recruit, interview and hire employees
Train, delegate to, and supervise Assistant Boutique Proprietor to develop their management and business skills
Benefit Cosmetics LLC – BP job description
Updated 10/2008
2
Conduct and ensure fair and timely performance reviews of all boutique employees
Respect diversity
Respect confidentiality
Promote cross selling between services and products
Maintain excellent cash management.
Management of the safe and applicable security codes.
Ensure that boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
Required to go to the bank and make deposits
Safeguard customers personal information
In partnership with Aesthetician, maintain compliance with state board regulations
Achieve boutique’s monthly sales plans and operating profits while maintaining expenses and adhering to monthly budgeted guidelines (i.e.
manage payroll, petty cash and supplies for counter, office and salon)
Strong time management
Monitor stock levels on all inventory items.
Communicate inventory issues/ concerns to RBP.
Ensure procedures for receiving, transferring and returning merchandise are adhered to
Maintain the safety and security of all employees
Maintain the accuracy and timelines of timekeeping/ payroll
Maintain the appearance and cleanliness of the boutique
Protect the assets of the Boutique against theft, damage and cash loss (i.e.
cash control, inventory management)
-Human Resources-
Consult and communicate staff issues to Human Resources and Regional Boutique Proprietor (i.e.
Worker’s Compensation, potential leaves of absence, poor performance)
Document unsatisfactory performance and policy violations in a consistent and timely manner.
Partner with Regional Boutique Proprietor and Boutique HR Generalist to address the issue.
-Requirements-
Able to perform the following physical duties including, but not limited to:
Continuous standing/ walking for 8 hours
Unpacking and lifting boxes up to 30 lbs
Stocking and filling shelves, drawers, and show cases
Work in a fragrance filled environment
Consistent and reliable attendance
Count cash and balance registers and cash deposits
Operate POS, personal computer and calculator
Verbally communicate with clients and boutique employees in a clear manner
Cleaning displays and boutique
Employees have physical contact with clients/ customers’
‘
Work Remotely
No
Job Type: Full-time
Pay: $60,000.00
– $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Holidays
Weekend availability
Supplemental Pay:
Bonus pay
Tips
Education:
High school or equivalent (Preferred)
Experience:
Leadership: 1 year (Required)
Retail Customer Service: 1 year (Required)
waxing: 1 year (Preferred)
License/Certification:
Esthetician or Cosmetologist License (Required)
Work Location: One location