A luxury hotel in West Hollywood is looking for a Director of Food & BeverageJob Purpose: To lead and inspire the food & beverage team to deliver exceptional service, creating unforgettable experiences for our guests.
Accountable for the overall profitability of all food & beverage outlets.Summary of Essential Functions: Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all timesStrategically maximize the profitability of the Garden, Lobby, Pool, Room Service, Events by increasing revenue, managing costs, and running the operation efficientlyWell-versed in establishing and executing inventory controls and maintaining proper par levelsWork with Executive Chef to ensure that all food and related products are consistently prepared and served according to the restaurant recipes, portioning, cooking and serving standards.
Ensure menu engineering is in place to achieve budgeted food costWork with Beverage Director to ensure the wine program for Chateau Marmont is exciting, eclectic, interesting and diverse.
Updated seasonally as requiredWork with Head bartender to create, implement and maintain a cocktail program that is creative, innovative, influenced by and incorporating both international and local market trends.
Ensuring all recipes are documented, costed and training is regular and tested on a consistent basisSchedule and attend weekly Food and Beverage Sales Analysis meetings, make recommendations and implement as necessaryEnsure extensive training is in place and knowledge is being consistently measured and knowledge gaps identified and rectified for all staffControl cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel policies and proceduresProactively analyze F& B performance by business units on a weekly basis; revenue and costsAchieve company objectives in sales, service, quality, appearance of Hotel and sanitation and cleanliness through training of employees and creating a positive, productive working environmentFill in where needed to ensure guest service standards and efficient operationsContinually strive to develop your team in all areas of managerial and professional development.Produce monthly reports detailing F& B performance, taking into account internal and external impacting factorsEnsure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant and hotels receiving policies and procedures.Understand completely all policies, procedures, standards, specifications, guidelines and training programs.Ensure all positions are staffed and labor cost objectives are met.Be knowledgeable of food & beverage and Hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.Operates in accordance with the approved budget while providing our guests with exceptional service at all times.Passionate about the hospitality industry and guest relations.Exercise clear and concise communication with all departments, ensuring all F& B staff live and breatheour “Code of Conduct”Focused and aware of market trends and solid industry knowledge.Pro-active and take initiative as needed.Manage all aspects of staffing including, recruiting, training, schedules, payroll, staff complaints, disciplinary procedures and maintaining positive staff morale
· Invests in own professional development to constantly increase knowledge and expertise
· Ensure departmental training calendars are in place at all times, and include 10 minute training and knowledge quizzes take place on a regular basis
· Remain calm and alert during heavy hotel activity, serving as a role model for Food and Beverage staff and other managers and employeesEnsure daily briefings are concise and efficientParticipate in the development of the annual budget for the Food and Beverage department; develop short and long term financial operating business plansSchedules and prepares for annual performance appraisals with all Food and Beverage Managers to identify and agree career goals and professional growth plan, including setting goals and objectivesEnsures all team members and managers are fully trained and certified in Safe Serve and TIPSMaintains excellent knowledge of the wider food and beverage industry including competitor offerings and pricing, new venues and market trendsConsistently coach and develop the team, including succession planning, creating clear and achievable career paths within the Food and Beverage hierarchy
· Extensive knowledge and expertise with operating, and working with all IT systems and programs including but not limited to Micros, Opera, Seven Rooms, Alice, ADP.
The ability to recognize and promote alternatives to enable increased efficiencies and functionality, whilst gaining Corporate approval.Create department incentives to create healthy competition and reinforce financial objectivesConsistently leads, motivates and inspires the Food and Beverage team to achieve excellence in serviceAny tasks as assigned by the Managing Director.*Summary of Job Requirements:
· Must have 5+ years experience.
· Excellent customer service skills.
· Clear verbal and written communication skills.
· Detail oriented and ability to work in fast paced environment.
· Computer skills, including Microsoft Office and Excel.
· Excellent follow up skills.
· Excellent time management skills.
· Excellent listening skills.
· Experience training and managing multilingual staff.Good problem solver, with a strong character and a high energy level.Inspirational leader; resilient and pragmatic.Prior experience with Partender preferred.Job Type: Full-timePay: From $100,000.00 per yearBenefits:401(k) matchingDental insuranceDisability insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:12 hour shiftEvening shiftEvery weekendHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Supervising experience: 1 year (Preferred)Work Location: One location