Summary
Job Description Summary
The Complex Senior People & Culture Manager provides human resources leadership, strategic support, consultation, coaching, direction, and advice to Hotel Leadership Committee and Hotel employees.
This role will advise on People & Culture-related topics, Relevant Hospitality, and Thompson Hotels’ culture and values.
Works with senior management to develop employment processes to support business goals and objectives.
The Sr.
People and Culture Manager will oversee, and/or coordinate all People & Culture activities such as employment, compensation, employee relations, benefit, training, and performance management for the Thompson Hotel and Tommie Hotel.
Principle Duties And Responsibilities (Essential Functions) Include:
Effective recruiting and hiring for all roles within the Hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost, and quality.
Facilitate Employee Engagement strategies and activities to ensure the Hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.
Manage and resolve employee relations issues.
Work with Corporate Director of People & Culture to conduct effective, thorough, and objective investigations.
Makes recommendations to Corporate People & Culture regarding follow-up actions.
Oversee the maintenance and communication of employment records as required by law or policy.
Ensure compliance with federal, state, and local legal requirements.
Consult with Corporate People & Culture, and when appropriate with legal counsel, to ensure consistent application of law and corporate policy.
You will work with the People & Culture Shared Service team to ensure that together, files are accurate and compliant.
Work with Corporate People & Culture to ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and related management programs and initiatives.
Coach Managers to create and maintain a work environment with high morale and productivity.
Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules, and other employee programs.
Work with People & Culture Shared Services on administrative duties to include worker’s compensation, unemployment claims, maintenance of employee records, and HRIS system, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
Key departmental contacts include all hotel staff, Corporate People & Culture, and Corporate legal.
Coordinate and administer locally developed special recognition programs.
Plan and coordinate People & Culture programs in collaboration with the Leadership Committee Guide management and employee actions by researching, developing, and updating policies, procedures, methods, and guidelines in connection with Corporate People & Culture; and communicating and enforcing organization values and policies to ensure effective management within the Hotel.
Participate in the development, rollout, communication of the Hotel’s plans and programs as a strategic partner by providing guidance to management on all aspect of employment including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
Ensure that the Hotel is appropriately managed and reducing risk as it relates to employees.
Responsible for ensuring success through the eyes of employees, guests, and owners.
Utilize and collaborate with resources across different departments and the corporate office.
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
Focus on the mission and well-being of the department, Hotel, and company as a whole.
Lead by example and operate with integrity and respect.
Inspire your team to embrace and demonstrate our mission, values, and GUEST People Standards.
Qualifications And Skills
The ideal candidate for this opportunity will complement with their talent the Relevant Hospitality brand style, embrace the lifestyle, appreciate and foster a collaborative team environment, and have a passion for Relevant Hospitality’s creative and entrepreneurial culture.
A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Bachelor’s degree preferred.
A minimum of three to five years’ experience in a high-volume hospitality environment.
Leadership level experience preferred.
Background in the hospitality industry (and union experience) is highly desirable.
Track record of delivering exceptional employee experience.
Excellent judgment with strong problem-solving capabilities.
Strong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage and positively impact individuals and groups.
Ability to partner with all levels of managers, providing a consultative approach and employee relations.
Ability to act quickly and efficiently with a high degree of professionalism.
Ability to work independently and in a team environment.
Demonstrable expertise in analysis and action-taking.
Excellent organization and prioritizing skills.
Appropriate professional appearance and demeanor.
Proficient in Microsoft Word, Excel, PowerPoint, and HRIS systems.
Able to read, write and speak Spanish proficiently preferred.
This position is at a location where Hyatt is not the employer.
The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Our family is always growing.
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