Job ID: JR0220628 Job Category: Marketing Primary Location: Folsom, CA US Other Locations: US, Arizona, Phoenix;US, California, Los Angeles;US, California, Santa Clara;US, Oregon, HillsboroJob Type: Experienced Hire Community Operations Manager Job DescriptionThis individual works within the Community Center of Excellence as the Community Operations Manager.The role is responsible for leading the holistic delivery of all Community Center of Excellence services to community program leads and practitioners across BUs and countries. The candidate will liaise with program leads to understand needs, create and deliver resources and assets, establish community standards, oversee governance and training, and enable Intel to scale community programs globally.We are looking for a high-energy, self-directed, proactive, dedicated, collaborative, strategic, and community operations experienced individual who also has a deep understanding of the holistic digital experiences in today’s world. This role requires collaborating and working across internal business units, other internal and external partners, and agencies. The candidate can move seamlessly between multiple projects, and must have strong people and communication skills, high emotional intelligence and strong presentation skills.Responsibilities may include but not limited to: Working with Intel stakeholders, including Business Units, product marketing teams, sales, countries, and outside vendors to maximize the value of Intel’s communities while meeting business needs of stakeholdersDefine ways of working and activate the Community Center of Excellence teams as needed based on intakeUnderstand and translate demand to overall strategic direction of Community CoE execution and playbooksAdvise on approaches on a program basis dependent on specific outcomes and needs and target audienceCollaborate with global community team to operationalize activities and programs supporting scalability and globalizationIntegrate fragmented community workstreams to accelerate program delivery with efficiencyEstablish and document community tools, processes and templates (standards)Oversee community governance and training and educationRecruit internal community practitioners to complement and scale the Community Center of ExcellenceManage Intel’s internal community for community buildersA successful candidate must demonstrate:Empathy and passion for being a customer advocate and the voice of the customerSense of humor: we like to have fun while we workPassionate about community and its impact in businessProven track record in building community engagement/advocacy programsDigital marketing, social media and community experience, with solid understanding of best practices and trendsStrong knowledge of digital marketing, social media and community tools and processesA healthy blend of business, operations, project management, and community expertiseOutstanding strategic, analytical, and problem-solving skillsAccomplished range of skills from high-level strategic thinking to creative and detailed executionDemonstrated experience influencing across functional boundaries and/or globallyExperience translating business needs into community requirementsProven success in managing complex and multi-faceted programs with the ability to drive projects through completionThe ability to work effectively in a constantly changing and sometimes ambiguous environment, make decisions quickly, manage simultaneous projects, and work with many stakeholders across internal groups and geographiesProven project management skills in a marketing or communications environmentThe ability to scope/prioritize technical and non-technical requirements and think/act decisively in a deadline-driven environmentSelf-directed, proactive, organized, efficient, detail oriented, accountable, enthusiasticLead, motivate, and drive with empathySense of urgency; actively listens to others and acts upon information gainedThe ability to establish trust and develop interpersonal relationships and rapport with othersComfortable interfacing with senior stakeholders and dealing with confrontationBe a natural communicator with strong written and presentation skillsQualificationsYou must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position not eligible for Intel immigration sponsorship.Minimum Qualifications:Bachelor’s degree5+ years of community operations experience (or similar role)3+ years’ experience managing multi-functional teams and driving cross-functional projects across different time zonesPreferred Qualifications:3+ years’ experience with technology industry is welcome but not mandatoryInside this Business GroupGlobal Marketing & Communications is responsible for Intel’s brand management, end-user product marketing and go-to-market activation strategy for direct and indirect marketing programs worldwideOther LocationsUS, Arizona, Phoenix;US, California, Los Angeles;US, California, Santa Clara;US, Oregon, HillsboroIntel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.Posting StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Work Model for this RoleThis role is available as fully home-based and generally would require you to attend Intel sites only occasionally based on business need. USExperienced HireJR0220628FolsomGlobal Marketing & Communications