Job Title: ICMS Case ManagerDepartment: Housing & Support ServicesReports To: Manager of Housing Based Support ServicesStatus: Non-ExemptSUMMARYThe ICMS Case Manager will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs.
The ICMS Case Manager will deliver services on-site to tenants who reside at our newly developed multi-unit permanent supportive housing complex.
The Case Manager will also help link clients to services which include but not limited to life skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities and resident activity coordination.ESSENTIAL DUTIES & RESPONSIBILITIES1.
Work with each tenant to conduct initial housing intake and needs assessment for each tenant assessing service needs2.
Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)3.
Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion.4.
Conduct a minimum of two (2) face-to-face contacts with each tenant on a monthly basis5.
Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans6.
Act as a liaison among the Property Manager, the property management company, the tenant and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency7.
Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, including observation of rental agreement and property rules8.
Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, three categories will assist them in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling9.
Assist clients in obtaining rental assistance: move-in and eviction prevention services10.
Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy11.
Enforce housing rules in collaboration with property management12.
Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence13.
Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program14.
Organization and management of client files15.
Monitor status of tenants who may want to transition to mainstream non-supportive housing such as purchasing of primary residential property.16.
Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract17.
Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them18.
Uphold CRCD’s Mission Statement and 5 Year Strategic PlanQUALIFICATIONS1.
1-2 years’ experience or related work and/or BA Degree2.
Experience with at risk/youth population3.
Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries4.
Demonstrated ability to work on multiple projects simultaneously, and to meet deadlines5.
Reliable transportation; valid driver’s license,and car insurance as required by law, as appropriateRESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES1.
Maintain a safe work environment and confidentiality at all times2.
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues3.
Organize and prioritize multiple activities to meet all external and internal deadlines4.
Maintain professional demeanor that reflects positively on the agency5.
Demonstrate respect and courtesy toward others6.
Able to thrive in a work environment emphasizing teamwork and collaboration7.
Respond in a timely manner in all aspects of communication8.
Regular attendance in the office is required9.
Perform other duties as assignedAll candidates are subject to a criminal history check, and meet CRCD’s criteria regarding criminal history and must pass a background check conducted by LA County.Job Type: Full-timePay: $45,000.00 $48,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)License/Certification:Driver’s License (Preferred)Work Location:One locationWork Remotely:No