Position Overview:The Client Success Manager is tasked with ensuring a seamless virtual queuing experience for our park partners and their guests while maximizing revenue from premium queuing services.
As part of our virtual queuing team, you’ll work on our patented suite of virtual queuing technology which has saved over 12 million guests worldwide more than 4.2 billion minutes of waiting in line.
The Client Success Manager will develop and maintain a positive work relationship with park/client leadership and front line team members, as well as accesso staff.
The ideal candidate should enjoy working with guests and team members to resolve issues professionally, and in a fast-paced environment.
As part of our virtual queuing team, you’ll work on our patented suite of virtual queuing technology which has saved over 12 million guests worldwide more than 4.2 billion minutes of waiting in line.Location: Onsite at Legoland in Goshen, NYReports To: Operations Manager, North AmericaTravel Requirements: Up to 5% per year for accesso training and leadership meetings in our Lake Mary, FL office.
Travel for initial new hire training of up to two consecutive weeks may also be required.Responsibilities Include:Maintain and build outstanding lines of communication with clients as well as internal accesso teams including operations, product/technical support, engineering, and quality assurance.
Partner closely with park leadership to ensure a smoothly running daily operation, including covering the area while park leadership is out/off.
Resolve escalated guest concerns.
Provide regular updates to the client on the status of the solutions, and facilitate discussions with the client and accesso teams to improve guest and client satisfaction.
Drive in-park sales and promotional activities in order to maximize revenue.
Deliver training to client sales, marketing, retail, and park operations staff on all facets of the service.
Provide 1st line technical support for software or hardware challenges and escalating if required, including after hours on-call support when necessary.
Provide continual evaluation of processes and procedures Suggesting methods to continually improve operations, efficiency, and service to both internal and external stakeholders Assist with configuration, UAT, and implementation of system upgrades.
Qualifications:Understanding of basic computer programs such as Microsoft Office Suite.
Basic math and accounting skills.
Proficiency of English Language.
Ability to lift or move up to 25 pounds, and to spend long periods of time standing or moving.
Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis.
Must have reliable transportation.
Ability to work with a diversified work force.
BONUS: Theme Park or Tourism experience.
BONUS: Experience with hardware and/or software installation and configuration.
Perks & Benefits:Performance and sales-based incentivesFree admission to the park on your days offComplimentary tickets to LEGOLAND New YorkFree rentals of THE FLASH Pass on your days offWORKING AT accesso: At accesso, we are continuously committed to the wellbeing of our employees.
We understand that every individual is balancing a variety of personal and professional needs, and that giving each employee the power to choose where they work best can play a big part in helping to nurture work-life balance and to support their overall quality of life.
That is why we’ve introduced a flexible work program which allows employees (so long as their work permits) to select from fully remote, fully office-based, or hybrid setting options.
If you opt to operate out of one of our offices, you’ll find bright and open spaces, caffeine and snack-filled cafes, and an office environment where we embrace fun, creativity, and our company’s core values: Passion, Teamwork, Commitment, Integrity, and Innovation.
These values are celebrated globally through a multitude of recognition programs.
We are empowered to do great work and then are recognized and rewarded for going above and beyond and for supporting our fellow team mates.
Wework hard, encourage and motivate one another, andlove to celebrate personal and professional accomplishments as a team.
Our goal is to create an atmosphere of collaborative problem solving and continuous improvement
– because there’s always room to grow.
We are an Equal Opportunity Employer and believe in the power of inclusivity.
We are committed to creating an environment which recognizes that our differences are our strengths, and empowers team members to bring all of who they are to work.
Any hiring decision made is assessed based on qualifications, merit, and business need.
Read more about Diversity & Inclusion at accesso.ABOUT accesso: At accesso, we understand that technology is a critical component to our client’s success and the happiness of their guests.
No business should have to settle for technology that creates more issues than it solves Technology should be the solution, not the problem.Our clients need powerful technology solutions to grow their businesses and create connected guest experiences
– and accesso delivers That’s why over 1,000 venues in 30 countries have chosen to partner with us.The status quo is not an option.
If you’re not moving forward, you’re falling behind.
With our accesso solutions, venues can empower their staff with the control, data and confidence to make informed decisions that will drive revenue, create operational efficiencies and improve guest experiences.