Job Details: CUSTOMER SUCCESS MANAGER
WHAT IS THE OPPORTUNITY?
Partner with the Exactuals SR1 product team on ensure customer success and data integrity.
WHAT WILL YOU DO?
Creating and completing sales file import templates
Importing and tracking sales files into SR1 for services clients
Documenting and standardizing our recurring processes
Assist in running regular royalty processing to meet fixed client deadlines
Communicating with clients daily to troubleshoot issues and assigning help desk tickets for Customer Success team
Monitoring intern workflow and providing instruction on intern tasks
Assisting the Director of Royalty Services with ad hoc projects as needed
WHAT DO YOU NEED TO SUCCEED
Must-Have*
Minimum 3 years of experience in customer service operations
3 years of experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
Skills and Knowledge
A strong understanding of general music industry royalty terms and contractual information
High attention to detail and accuracy in data management
Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
Experience working in industry standard music royalty systems such as Maestro, Royalty Share, SR1 or similar
Client focused mindset with ability to problem solve and follow through on issue resolution
Good computer skills, including Word, Excel, Powerpoint, and Outlook.
College degree preferred
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal.
Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled