About Aalto
Aalto is an onlinereal estate marketplace where buyers and sellers connect directly with no middleman. On Aalto, sellers list their homes with a flexible and no-risk process, unlocking homes for sale months earlier than traditional real estate. This leads to more amazing homes for buyers, exclusively on Aalto. Tens of thousands of buyers and sellers are already using Aalto, with new, exclusive homes added daily.
We’re looking for a Client Success Manager to join Aalto to support our Sales team. This role will be responsible for providing internal support and external customer service to ensure the success of the Aalto marketplace in your region. We are overwhelmed with the popularity of Aalto and have had to start putting potential customers on waitlists. We need your help to change the future of real estate and support our community!
Who You Are:
- An extraordinary listener with strong EQ and customer empathy
- A concise and persuasive communicator who can clearly explain complex topics in person and in writing
- Top-notch prioritization and time management; you have multi-tasking down to a science
- Strong attention to detail and ability to solve complex, interdependent problems with solutions that deliver real business valueI
- Extremely comfortable with listing/purchase paperwork and enjoy preparing it for our advisors & clients
- Flexible to scaling and changing organizations, responsibilities
- You are goal-oriented and excited about new challenges
- You work hard to achieve ambitious goals
- Comfortable responding to clients via email and less frequently, by phone, after hours or on weekends
- You are very receptive to feedback, and use it to improve rapidly
- You have the ability to establish credibility with key decision makers and influencers
- Previous experience in partner management or event management a plus
- Location: Los Angeles Metro Area
- You have 2-5 years previous experience in real estate transaction management, customer success, client relationship management, operations, or implementation.
- You have at least 2-3 years of transaction coordinator specific experience in real estate
- You are a CA licensed real estate salesperson
- You have a Bachelor’s degree
What You’ll Do
- Partner with the our sales team: Proactively support a portfolio of Client Advisors so that they may achieve positive business outcomes via the Aalto marketplace
- Cultivate an exceptional customer experience: Provide unparalleled quality service to our clients and the greater real estate community to meet or exceed our team’s SLAs and NPS targets
- Scale our operations: You will identify new opportunities to implement efficiencies as you see them in our current processes, playbooks, and dashboards to drive team effectiveness & efficiency and customer success.
- Implementation and project management: Manage all relevant paperwork for Client Advisors for the end to end point from home profiles to ratified purchase agreements, ensuring milestones and timeline expectations are achieved on or ahead of schedule
- Manage transaction coordination from ratification to close of escrow depending on transaction flow.
- Third-party and vendor management: Act as the primary point of contact for external partners including vendors and cooperating agents for showings. Solicit and manage communication between third parties and our clients, ensuring a strong working relationship with third parties and that our clients feel informed throughout their partnership with Aalto
- Be a team player in an early stage startup: You will pitch in on all sorts of things, no project is too small and no issue is ever ‘not your problem’
- Travel locally: Travel as needed to our actively listed homes to ensure the successful implementation of our listing experience
Location
We are currently all working remotely and expect to continue with our remote-first culture past the pandemic but the majority of the team has a home base in the San Francisco Bay Area and we will get flexible office space in the Bay Area sometime in 2022.
Benefits
Aalto pays 100% of healthcare premiums with comprehensive healthcare and benefit plan, flexible time off, flexible spending account, and parental leave among other benefits. We offer a competitive salary and equity.