Client Success Manager
FULL-TIME
Torrance, CA
About the Company
GreenSTOP INC is an ancillary technology company with a revolutionary tech platform, The Smart Dispensary.
The Smart Dispensary utilizes software (enterprise/mobile) and Hardware (4-user vending machine) to automate the retail buying experience in the legal cannabis dispensaries.
GreenSTOP has Mutiple stores throughout California and is expanding nationwide.
About the position
The GreenSTOP Client Success Manager will be the backbone of our nationwide expansion and will be tasked with building and maintaining a quality relationship with these partner stores.
As the CSM you will spend 50% of your time in market at our new partnership locations launching stores, training brand ambassadors, overseeing software upgrades, Sales and service training of store staff.
Our CSM will be enthusiastic about cannabis, Technology, customer service, and sales.
This position is a complex but a very rewarding opportunity with a new tech company.
Experience & Duties
Launching innovative brands and products into complex markets
Technical experience
Introducing enterprise technology to clients
Building rapport with clients and vendors
Monitoring customer experience at each store
Educating clients on the benefits of our Smart Dispensary
Working closely with Sales and operations team to hit customer Acquistion goals
Maintaining a positive energy and image while on location
Training in market brand ambassadors and dispensary management
Develop and maintain relationships with top decision makers at key clients to drive a high level of client satisfaction.
Drive Client Engagement through an understanding of when to engage, who to engage and the appropriate method for the circumstances
Work closely with the Sales and product team as a Client Advocate to develop innovative solutions and integrations for both current and prospective clients
Be the central Point of Contact for assigned clients for any questions or issues
Serve as an escalation path for managing high priority support issues
Communicate schedules, updates, status, major decisions, risks and blockers
Participate and lead aspects of the implementation process
Contribute to the development of product strategies
Build relationships and influence others to get things done and drive decision making
Education and requirements
Bachelor’s Degree in marketing or related fields (Preferred but not required)
Customer service experience (Required)
Sales experience in a similar position (Required)
Ability to travel (Required)
Experience in managing brand images (in person & online)
Excellent verbal and writing skills (Required)
Ability to adapt to fast changing environment (Required)
Compensation:
$25-38 per hour (Depending on experience)
Performance based bonuses
Varying equity shares opportunity
Requirements
Key Skills/Requirements:
5+ years of Client Success, Services, or Support within a SaaS company or Technology
Consulting
5+ years planning and managing project initiatives or delivering systems
Experience with projects involving solution development based on web or mobile
application architecture
Experience translating requirements into optimized designs and identifying alternatives
Excellent teamwork skills including written and verbal communication skills
Willingness to complete a moderate amount of travel to client sites
Metrics driven decision making
Experience with implementing Point of Sale (POS) systems
Franchising or brand partnership experience is a plus
This position requires travel and overnight stays in other cities and states
Job Types: Full-time, Contract
Pay: $41,642.00
– $73,000.00 per year
Schedule:
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Work Location: Multiple Locations