The Manager, Client Services functions as the key client interface, coordinator, and facilitator of communications and services between Professional Billing Services (PBS) and the collaborators.
This role provides related analyses and recommendations to management on improving efficiencies in the Revenue Cycle process.Job Duties and Responsibilities:Manages relationships with PBS in all areas of the Revenue Cycle.Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process and expectations.Provides related analyses and recommendations to management on improving efficiencies in the Revenue Cycle process.Manages daily staff activities, including determining specific employee work assignments; reviewing employee assignments for completeness, accuracy, and efficiency, adjusting staff workload and/or supervising staff efficiency.Functions as the primary point of contact with regard to front end revenue cycle issues and helps streamline business operations as they relate to the revenue cycle.Collaborates with coding/compliance departments to ensure providers are acquiring appropriate training and feedback.Works in close partnership with the operational management team and all PBS departments in order to be proactive in insuring successful charge entry, resolution of accounts receivable and patient happiness.Provides accounting and performance reporting/support in multiple aspects.Guides and participates with AR Manager and other PBS management team members in conducting special projects.Creates and provides monthly Client Activity Summaries and Progress Reports to Executive Management.Maintains constant communications with Coding Department to supervise APCs and to resolve subsequent coding issues.Supports Operations as appropriate in calls or face-to-face meetings to resolve reimbursement issues with difficult payers.
Education:High school diploma/GED required.
Bachelor’s degree in Business/Hospital Administration or related field preferred.Experience:Five (5) years of hands on medical (physician) billing experience, involved in all phases of reimbursement and A/R management or the equivalent required.
Working Title:Client Service Manager Billing ServicesDepartment:MNS Billing SvcBusiness Entity:Medical NetworkJob Category:,Patient Services,Patient ServicesJob Specialty:Case ManagementPosition Type:Full-timeShift Length:8 hour shiftShift Type:Day