Why Arbella?
At Arbella, we’re focused on people.
We work hard to attract and retain the best.
That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages.
We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee
– led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development programs
•Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone.
We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009The Claim Manager demonstrates the ability to strategically establish and achieve goals that support corporate and department business plans.
Under general direction, lead Team Managers and front line staff to meet departmentobjectives.
This hands-on leader will create, support and maintain an environment that drives high levels of employee engagement and delivers a strong customer experience.This candidate will be hired at the appropriate level based on skills and work experience.Key ResponsibilitiesBusiness Strategy
•Partner with the Director of Claim in leading the operational and business results of business unit
•Makes strategic decisions that have the potential for an impact on corporate results, loss and expense costs, employee engagement, operational expenses, revenue and/or profitability
•As a member of the Claim Management team, actively participates in the development of the function’s short and long-term business plans
•Recruit, select, train, coach, develop and retain employees to create talented productive teams
•Identify business drivers and trends from rigorously analyzing Management Information
•Demonstrated ability to plan, organize and control work environment
•Leads department to achieve optimum claim service and provide exceptional customer serviceTechnical Acumen
•Possesses the requisite level of claim technical competence, including the ability to work with others to transfer those learnings and knowledge
•Identify training and learning and development needs in the business unit relative to industry and key performance indicators
•Strong focus on maximizing case resolution and process improvement
•Fulfilling all obligations while maximizing cost effectiveness, helping department understand drivers and trendsTeam Collaboration
•Works, in partnership with HR, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within business unit
•Collaborate functionally and cross-functionally with other managers, at all levels, in support of corporate goals
•Consistently demonstrates key leadership principles which are fully aligned with corporate expectations and values
•Builds and maintains relationships with key internal and external partners, including agents.
•Key liaison between business unit, Defense Counsel, Risk Control, Investigative Services, Underwriting and Marketing
•Acknowledge success of team members and build a culture of engagement and teamworkAdministration
•Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure complianceRequirements:Bachelors degree plus 10 years progressive claim experience and at least 3 years of successful leadership experience.Demonstrated consistently high levels of performance management through the ability to coach, lead and develop others.Ability to determine staffing requirements, utilizing staffing models and interview, hire and coach new employees.Exceptional communication, collaboration and relationship building skills.LI-CL1