Job Title: Center Manager Reports to: Chief Operations Officer Summary Exer is currently seeking a forward thinking dynamic individual to provide operations management.
Someone who is an innovator to carry out the strategic objectives of the organization with enthusiasm.
The Exer Center Manager manages all aspects of center operations in order to provide quality medical care and services to Exer patients.
The center manager sets the tone for her/his center, and maintains a positive and productive working environment for Exer staff.
Under the supervision of the COO, this role directs, supervises and coordinates the overall clinical and business operations for the Center.
The Center Manager also participates in the development and administration of policies on clinical and business operations.
Exer Core Responsibilities Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
Through genuine and positive communication, makes each customer feel informed, understood, and special.
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to keep up in the Exer environment by facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Adherence to standards of business conduct and compliance.
Major Responsibilities Clinical and Service Quality Practice the principles and procedures for providing patient services.
This includes patient needs assessment, meeting quality standards for services, and evaluation of patient satisfaction Respond to requests and inquiries from the general public in person and over the telephone Ensure that patients have an excellent experience.
Oversee patient flow and help keep wait time to a minimum.
Monitor patient satisfaction and resolve any complaints.
Leadership Practice the principles and procedures of clinical management including the ability to set and meet goals, understand healthcare responsibility, and personnel management Ability to build strong interpersonal relationships.
Interpret, apply and explain applicable rules and regulations to staff members including learning and following operating procedures.
Analyze and assess training and development needs Exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations Initiate actions and make decisions within established precedents or well-defined policy with regular managerial direction and review Work well with executive management, peers, and subordinates.
Support practitioners in providing quality medical care to patients Create and manage schedule to ensure appropriate staffing levels Conduct general staff meetings on a regular basis Facilitate morning huddle Collect, track and maintain personnel documents in a confidential manner.
Ensure proper training and job performance for all staff.
Coordinate with internal Human Resources and executive management to complete employee hiring, counseling, discipline, performance evaluations, and dismissal.
Handle employee questions and concerns, including payroll, time-off requests, and other personnel related inquiries.
Regularly provide positive encouragement and feedback to staff.
Obtain staff feedback on center operations Business Operations Supervise day-to-day operations of the center.
Serve as center expert in front of the house business processes.
Knowledge of computerized information systems used in business applications and management systems.
Practice professional communication skills including business letter writing and advanced report preparation Learn computer software programs; enter and maintain accurate data and statistical information in order to consistently prepare clear and concise reports, correspondence and other written materials.
Operate center as budgeted Acts as liaison between Exer and community physicians and organizations.
Assist in marketing of occupational medicine.
Manage care for Workers’ Compensation patients.
Report all aspects of the center to the COO on a set basis.
Collect and maintain accurate, confidential patient and business documents.
Track and manage center inventory and initiate re-orders.
Manage supply budget.
Compliance and Safety Knowledge of applicable federal, state and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices Update policy and procedure manuals as needed.
Assure HIPAA and OSHA compliance.
Maintain HIPAA and OSHA manuals.
Facilitate ongoing training and enforce HIPAA and OSHA requirements.
Facility Management Maintain neat appearance of the exterior, lobby and reception area of the clinic.
Assure smooth operation of all equipment and coordinate repairs and maintenance of equipment, building and grounds.
Track office keys, parking permits, and other center properties.
Delegates authority and responsibility as appropriate Undertakes special projects as directed by the CEO Knowledge, Skills, Abilities and Other Qualifications Minimum of five years progressively responsible administrative experience in major healthcare institutions in an acute care setting is preferred.
Clinical education, experience and licensure highly desirable.
Working Conditions Clinical office setting.
Requires occasional travel to center locations.
The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.
The ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
Travel – up to 10% to other centers and Corporate office in Encino for bi-weekly meetings and/or on an as needed basis