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Case Manager Lead Hope Street Shelter

Volunteers of America Los Angeles

This is a Full-time position in Los Angeles, CA posted September 10, 2021.

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.

VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.

Learn more at

HOPE STREET SHELTER In coordination with the City of Los Angeles Housing and Community Investment Program, VOALA operates the Hope Street Shelter, providing a diverse group of services, including: Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, housing stability and income stability efforts.

JOB SUMMARY AND PURPOSE The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of Pathways to Home (Pathways) clients.

This includes assisting case managers in: assessing and reassessing household needs, educating households Pathways services and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.

The position requires a combination of administrative/office duties and field/outreach work.

• Assign and monitor case load of team: ?

Review daily referrals and screenings of potential clients.


Designates clients to case manager for intake and ensures all supporting documents are verified ?

Provides information and referrals for callers and walk-ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan ?

Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required ?

May make home and field visits ?

Consult with team on participant acuity and appropriate levels of care through weekly treatment team meetings.


Maintain an ethical standard of care though participant first model and continuing education of HIPPA applications.

• Monitors case managers on a regular basis to determine quality and effectiveness of services provided ?

Review cases with Program Coordinator and Case Management Team ?

Audit case file on a regular basis for completeness and accuracy ?

Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization ?

Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate ?

Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes ?

Reviews all written and electronic records; operates HMIS, recording the case management process flow and clinical documentation – ensures team DAP note proficiency and caseload management.


Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned Qualifications REQUIREMENTS:
• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION:
• Bachelor’s Degree (Social Work or related)
• Or Four years’ direct relevant experience EXPERIENCE:
• Minimum of 3 years of experience as a case manager;
• 2 years in relevant specialty KNOWLEDGE:
• Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology TECHNOLOGY SKILLS:
• Strong Database and Microsoft operating system navigation: outlook, word, excel, power-point, SKILLS AND ABILITIES:
• Mastery of case management skills in social services delivery.

• Able to organize and schedule team’s caseload, support efforts of junior case managers.

• Demonstrated Ability to create and audit written and electronic records; operate HMIS, recording the case management process flow and clinical documentation – develop DAP note proficiency in team, and assure caseload management performance.

• Strong understanding, ability to assess, and consult with team on participant acuity and appropriate levels of care through weekly treatment team meetings
• Strong Communication Skills in oral and written English language.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

• Proven leadership qualities; Dependable, collaborative, prompt, positive mindset, flexible, organized PREFERRED QUALIFICATIONS:
• 3 years of experience in case management and working with target population
• Experience in supervision or lead role preferred
• HMIS navigation Volunteers of America is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.