Jovenes is a place of personal transformation for homeless youth.
Our Mission is to help homeless youth and at-risk families become productive and integrated members of the community.
We provide stable housing and other community based services that create opportunities for them to lead productive lives.
The primary responsibility of this position is to ensure that tenants with special needs receive the appropriate services and support to overcome challenges and barriers that may affect them and prevent from retaining housing and living independently.
From time to time Case Manager may be asked by program manager or executive staff to conduct additional activities or tasks necessary to the operations of the organization and or the project.
JOB TITLE: Case Manager
DUTIES AND RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Under the supervision of the Permanent Supportive Housing program manager the position will:
Conduct outreach and engagement in a timely manner.
Conduct intake and enrollment of clients according to ICMS policies and procedures.
Assess clients for skills, challenges and appropriate services.
Develop life skills training for youth, including upkeep and maintenance of residential units.
Monitor and develop corrective action plan related to house upkeep and shared living.
Identify services and resources clients need to be connected to.
Support participation of clients in activities offered on site.
Provide tenants with referrals as needed for onsite and offsite services and activities, in particular to mental health and substance abuse services and to opportunities for educational & career development and personal enrichment.
Listen attentively to client complaints and suggestions and address their issues fairly and professionally, coordinating with other departments to resolve resident/ prospective resident complaints and inquiries and relaying information and/or resolution to resident/prospective resident.
Maintain appropriate and professional client relationships with particular attention to professional boundaries.
Elaborate with clients, Individualize Service Plan that will be updated monthly.
Provide in-home, case management services to tenants that have special needs.
Provide clients with referrals as needed for activities, in particular to mental health and substance abuse services and to opportunities for educational & career development and personal enrichment.
Evaluate transportation needs and support them in developing a sustainable plan.
Maintains written and oral communication of incidents in accordance with policies.
Follow agency policies and procedures related to grievance and other issues related to the program.
Provide clear direction, support and follow up to clients.
Work with each client to develop and/ or strengthen their goal plan according to individual goals.
Coordinate with asset management staff action plans to resolve issues that can prevent tenants from maintaining their housing.
Provide support to clients as needed to deal with any issues related to housing retention.
Maintain files in a secure and locked cabinet.
Create and maintain a directory of service providers and resources.
Cultivate partnerships with community stakeholders and public agencies to expand opportunities for youth in the program.
Prepare and submit reports in a timely manner reports.
** This job description may not list all of your job duties.
Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively, work towards youth’s housing stabilization.
SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Communication Skills and Abilities:
Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
Ability to read, analyze and interpret manuals and office documents
Mental/Interpersonal Skills and Abilities:
Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
Ability to work independently and with others – including other employees, clients and members of the public –
– in face-to-face and telephonic contexts
Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
Ability to be flexible and adapt to changing work demands
Maintain high level of concentration and attention to detail for extended periods of time
Ability to respond effectively to sensitive inquiries or complaints
Maintain a high level of ethical and professional standards in accordance with agency and community policy
Physical Skills and Abilities:
Ability to talk or hear in order to give and receive information and instructions
Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
Ability to reach with hands and arms
Ability to use computer keyboard up to 50% of the day
Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
Ability to lift and/or move up to 20 pounds
Reasonable accommodation for individuals with disability will be evaluated and exceptions considered.
Equipment and Computer Software Skills and Abilities:
Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook)
Able to use telephone, typewriter, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required
EDUCATION, EXPERIENCE, CERTIFICATES & TRAINING
Bachelor’s degree and 4 years of experience in a relevant mental health setting; or an Associates of Arts degree and 6 years of experience in a relevant mental health setting.
Experience working with transitional age youth, individual with mental disabilities, low income families.
Demonstrated ability to work with a culturally diverse clientele & staff
Valid California driver’s license and personal vehicle insurance carrier relating to clients, staff agency representatives, community members and others.
Salary history and experience will be taken into consideration.
This is a full time position.
Health, dental and life insurance provided.
Must be willing to use own vehicle for work related travel.
Mileage reimbursement provided.
Main area of work will be Boyle Heights and surrounding areas.
Job Type: Full-time
Pay: $23.00
– $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location:
Multiple locations
Work Remotely:
No
Work Location: Multiple Locations