Description Directs and coordinates the activities of Departmental Supervisors, Local-Operations Supervisors, Operations Supervisors, non-exempt employees such as; Customer Service Agents, Warehouse Agents and Office staff. Essential Duties and Responsibilities: Ensures proper staffing is scheduled and maintained for Terminal Operations. Reviews expenditures to comply with corporate P&L levels. Ensures all training is given to new employees. Ensures proper documentation is prepared by staff to maintain compliance with airline guidelines, FAA, TSA, CBP and other regulatory agencies. Directs Supervisors to ensure proper freight handling and delivery. Develops standard operational and working practices. Reviews operational reports and resolves problems. Reviews equipment inspection forms to ensure specific operational and safety compliance. Ensures that the operation in efficient, safe and within the budgetary parameters Motivates, coaches and counsels staff. Responds to critical situations with customers, freight and employees. Required Skills: Four-year degree from an accredited college or university or 5 years previous supervisory/management experience. Aviation Industry experience a plus. Must be able to pass all pre-employment testing, including drug testing. Must pass an FBI background check and obtain a custom seal; Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA); Must be able to lift and move up to 35 pounds. Must be able to meet airline client work schedule requirement. Qualifications Experience Preferred 5 years previous supervisory/management experience Licenses & Certifications Required EMPLOYEE BADGE DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)