Boutique Manager (Arcadia)

Boutique Manager

Our client is looking for an experienced San Francisco Boutique Manager to develop and manage all aspects of the business, while upholding the highest level of customer service within the boutique.

The Boutique Manager will represent the brand as an Ambassador by being a dynamic and inspiring leader possessing a strong background in business management and relationship building skills.

This is a fulltime role in San Francisco, CA.

Responsibilities:

Business Leader

Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably

Analyze monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance

Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual client experience evaluation goals are met

Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches

Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and launch/newness strategy by partnering with the appropriate internal departments for product support

Communicates company set KPI s and identifies strategies to ensure performance standards are met

Takes an omnitude approach to identify and recommend merchandise across all channels

Develop and implement business action plans in collaboration with the Regional Sales Manager to enhance sales for each product category and client tier segment

Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results

Proactively follow current competitors and beauty trends, industry news and new innovations in technology

Performance and Talent Management

Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback

Oversee annual review process for all store employees and set annual employee goals

Identify and create action plans and build development plans for all employees

Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping

Ensure a consistent and branded onboarding experience for all new hires

Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service

Partner with Regional Manager and Human Resources Director for all employee relations issues to ensure effective resolution

Client Development

Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients

Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach

Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty

Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team

Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting

Operations

Adhere to and enforce all company policies and procedures

Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement policies

Conduct quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target

Oversee the processing of daily incoming and outbound merchandise requests and shipments

Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees

Support and maintain visual merchandising standards set by the world-wide headquarters

Maintain full organization of company assets per the back of house and front of house guidelines provided by corporate

Qualifications:

Minimum of 7 years of sales management experience in luxury retail industry; beauty experience a plus

Bachelor s Degree in a related field is preferred

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

Ability to manage competing priorities

Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook

Industry awareness and strong business acumen

Strong verbal and written communication skills and excellent organizational skills

Passion for the Beauty and Fragrance Industry

Flexibility to work a retail schedule which will include evenings, weekends and holidays

Core Competencies

Entrepreneurial spirit

Sales and Client focused

Developing/coaching others

Leading by example

Relationship builder

Effective communicator

Apply today!

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