ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.
About The Position:
As an Associate Product Manager at ChowNow, you will define, build, launch, and iterate on a core component of our product development. You’ll be responsible for identifying new areas of opportunity for us to explore. As your product area increases in scope and success, your level of responsibility and influence over strategic company priorities will grow, too.
This is an exciting opportunity to join the team with a focus on our Restaurant facing products and represent the Product organization across the company. Your work will directly impact the processing of $2B in gross food sales annually with well over 1 million monthly active users, and we’re excited about where we’re taking things from here.
This position reports to the Group Product Manager.
Specifically, You Will:
- Have comfort and understanding when discussing technology concepts, tradeoffs and new opportunities with technical team members.
- Collaborate with our Engineering and Design teams to align on best practices and solutions for core restaurant products.
- Rapidly test and build improvements to your product area with a cross-functional product squad.
- Use data and learnings from the team’s successes and failures to constantly improve your product roadmap.
- Collaborate with our Sales, Client Success, Brand, Growth Marketing, and Customer Support teams to identify new opportunities to help support our overall product efforts.
- Keep up-to-date on the latest e-commerce technology, trends in the food space, and new ways to solve customer problems.
Within 30 Days, You’ll:
- Complete the ChowNow New Hire Ramp Camp.
- Learn ChowNow’s sales process to understand how we position our products and services to demonstrate value to local restaurant owners.
- Learn ChowNow’s client onboarding process to understand how restaurants are set up on the platform and how we help increase revenue for our clients.
- Become familiar with ChowNow’s product development cycle by releasing your first feature into production.
- Conduct customer interviews to empathize with our users and identify product opportunities.
- Facilitate usability research to ensure that user flows and interactions are simple and intuitive.
Within 60 Days, You’ll:
- Learn about the tech stack, database structure, and system architecture.
- Set key success metrics and establish a high-level product roadmap based on your discovery of customer pain points and how we can solve for them.
- Prioritize product backlog items for two full sprints of design and development work.
- Become familiar with our analytics tools and recommend improvements to our data strategy.
Within 90 Days, You’ll:
- Work with stakeholders to test proof-of-concepts with clients.
- Refine the product roadmap with scope and rough project milestones.
- Share the product roadmap with key stakeholders and articulate the customer and business impact.
- Launch your first major addition to our suite of products.
Within 6 Months, You’ll:
- Become known as an enthusiastic Product Manager and subject matter expert on your product area focus, demonstrating your ability to seek out new ideas, solve problems quickly, and collaborate with teams across ChowNow.
- Define the longer term vision of your product area partnering closely with other product peers prioritizing needs and requirements of the customer.
Within 1 Year, You’ll:
- Take on additional responsibility after successfully iterating on your core product area and features.
You Should Apply If:
- You have 1-2 years of experience in product development
- You’re constantly curious about the latest trends in digital experiences and smartly scaling technology platforms.
- You have experience working in agile teams.
- You can naturally formulate hypotheses and analyze results to hone in on the right decisions.
- You are excited to interact with customers to collect feedback.
- You are able to identify nuggets of opportunity from a sea of data.
- You’re a fan of iterative development, working with cross-functional teams to hypothesize, measure impact, and learn from previous releases to iterate on future roadmap plans.
About Our Benefits:
- Ongoing training and growth opportunities.
- A “Best Place to Work” winner multiple times where we focus on creating a great employee experience
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage – we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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