Assistant Manager

Job Title: Assistant Manager – Retail

Location: Universal City, CA

Duration: 3 Months


  • Minimum 3 years of high volume retail management experience managing a team of 20+ employees.
  • Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
  • Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
  • Must be available to work on weekends, holidays, and nights as required
  • Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
  • Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Desired Characteristics:

  • Previous retail management experience, specifically within the theme park/entertainment industry preferred
  • Previous experience with JDA a plus
  • A strong passion for delivering the highest quality of guest service
  • Ability to achieve results through the flawless execution of strategies and objectives
  • Strong organizational, planning, delegation, mentoring and coaching skills
  • Experience managing in a union environment
  • Ability to manage effectively under deadlines


This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions:

  • Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
  • Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
  • Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
  • Assist with performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
  • Responsible for development of hourly employees including training, mentoring and coaching.
  • Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual Budget targets.
  • Communicates on a constant basis with Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.
  • Ensures that GSAT and shopper reports are within acceptable levels.
  • Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
  • Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
  • Responsible for monitoring performance and making recommendations to maximize current trends.
  • Communicate on a regular basis with Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
  • Review and analyze store performance results daily while identifying and resolving opportunities with management team.
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