Job Title: Assistant Manager – Retail
Location: Universal City, CA
Duration: 3 Months
Qualifications/Requirements:
- Minimum 3 years of high volume retail management experience managing a team of 20+ employees.
- Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
- Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
- Must be available to work on weekends, holidays, and nights as required
- Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
- Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation
Desired Characteristics:
- Previous retail management experience, specifically within the theme park/entertainment industry preferred
- Previous experience with JDA a plus
- A strong passion for delivering the highest quality of guest service
- Ability to achieve results through the flawless execution of strategies and objectives
- Strong organizational, planning, delegation, mentoring and coaching skills
- Experience managing in a union environment
- Ability to manage effectively under deadlines
Summary:
This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.
Essential Functions:
- Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
- Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
- Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
- Assist with performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
- Responsible for development of hourly employees including training, mentoring and coaching.
- Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual Budget targets.
- Communicates on a constant basis with Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.
- Ensures that GSAT and shopper reports are within acceptable levels.
- Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
- Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
- Responsible for monitoring performance and making recommendations to maximize current trends.
- Communicate on a regular basis with Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
- Review and analyze store performance results daily while identifying and resolving opportunities with management team.