Assistant Manager

Job Title: Assistant Manager – Retail

Location: Universal City, CA

Duration: 3 Months

Qualifications/Requirements:

  • Minimum 3 years of high volume retail management experience managing a team of 20+ employees.
  • Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
  • Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
  • Must be available to work on weekends, holidays, and nights as required
  • Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
  • Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Desired Characteristics:

  • Previous retail management experience, specifically within the theme park/entertainment industry preferred
  • Previous experience with JDA a plus
  • A strong passion for delivering the highest quality of guest service
  • Ability to achieve results through the flawless execution of strategies and objectives
  • Strong organizational, planning, delegation, mentoring and coaching skills
  • Experience managing in a union environment
  • Ability to manage effectively under deadlines

Summary:

This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions:

  • Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
  • Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
  • Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
  • Assist with performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
  • Responsible for development of hourly employees including training, mentoring and coaching.
  • Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual Budget targets.
  • Communicates on a constant basis with Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.
  • Ensures that GSAT and shopper reports are within acceptable levels.
  • Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
  • Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
  • Responsible for monitoring performance and making recommendations to maximize current trends.
  • Communicate on a regular basis with Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
  • Review and analyze store performance results daily while identifying and resolving opportunities with management team.
  • Related Post