HIRING IMMEDIATLY
STARTING AT: $53,300
Our Brand is built on offering a delicious selection of baked goods, coupled with exceptional service. Connecting through celebration is what we believe in and what we do everyday without Team Members, our guests and our community.
DESCRIPTION OF DUTIES:
The Assistant General Manager (AGM) position is a manager in training role. In addition to learning operational task, the AGM will also be trained in managerial skills to help prepare them for future roles within the Company. The AGM will lead and direct team members on shifts as assigned by General Manager. Ensure all quality standards for products and service are met daily. Make guest-focused decisions that cultivate guest and brand loyalty. Anticipate guests needs, follow up in a timely manner, and ensure guest satisfaction. Support the General Manager in the overall operations and development of team. Perform additional duties as instructed by the General Manager and/or Market Leader.
Operations:
- Executes a flawless bakery operation in accordance with the Excellence Program
- Builds genuine guest connections and delivers world class hospitality to Makes Days Better and holds team members accountable to the same standard and communicates any issues to the General Manager
- Ensures compliance with all SusieCakes policies and procedures
- Executes marketing initiatives and campaigns as directed by HOST
- Supports and works (as needed) in the kitchen to support managing the production process to ensure quality products are delivered
- Works to Understand the production planning process and ensures appropriate product levels are achieved utilizing the PMIX tool
- Supports ensuring that recipes are followed 100% of the time and that all tastes profiles are appropriate
People:
- Supports effective cross-training of team members and that checklists and training trackers are followed and complete for all team members
- Communicates any people concerns to the General Manager and/or Market Leader for appropriate follow up and action by the General Manager and/or Market Leader
Financial:
- Supports building efficient Guest Services labor schedules that are consistent with sales forecasts and budget
Facility/Safety:
- Ensures proper safety procedures are being followed
- Maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
- Completes all daily walkthroughs and completes all action items daily
- Ensures that the Ecolab (Pest Elimination & Chemical) standards are consistently maintained
- Supports managing unscheduled bakery maintenance as needed
LEADERSHIP ATTRIBUTES
- Lives and models the SC mission, values and goals
- Creates a fun, lively and celebratory environment that is free of harassment and hostility
- Possesses and demonstrates a “One team, One goal” philosophy
- Leads by example and demonstrates the standards of being a good team member
- Understands how to work with our guests and the community to grow the business and brand
- Works at a fast pace and demonstrates a sense of urgency
BENEFITS: We are proud to offer:
- Flexible work schedule
- Free non-slip shoes (annually!)
- Birthday month PTO with complimentary cake
- Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
- Medical, dental, vision insurance
- Vacation, 401k, FSA
- Pet rescue reimbursement and pet insurance
- Flexible return to work schedule for maternity leave
- Generous discounts to all our delicious desserts!
PHYSICAL REQUIREMENTS:
- Frequent walking, kneeling, bending and reaching overhead
- Able to stand for extended periods of time
- Must be able to lift, move and carry up to 50 pounds
QUALIFICATIONS:
- Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
- Attention to detail
- Excellent verbal and written communication skills
- Must be able to safely utilize all bakery equipment
- Exceptional interpersonal and team building skills
- Strong organizational capabilities
- Ability to train, coach, and counsel team members
- Exposure to financial and operational accountabilities
- Ability to work in multiple regional locations
- Ability to work in cross functional roles as needed (front-of house & back-of-house)
- Ability to adapt to a flexible schedule according to business needs
- Ability to transport product and make deliveries when needed
- Must have reliable transportation and valid driver’s license
EDUCATION:
- Associates or Bachelors degree with a focus in Business or Hospitality preferred
- High school diploma or GED required
LANGUAGE SKILLS:
- Must be able to speak, read, and write English
OTHER:
- Ability to work flexible hours, including weekends and holidays
- 47.5 hour anticipated work schedule average per week
#MP