Assistant General Manager – Beverly Hills
Westhome is a dynamic, highly respectedreal estate firm based in Los Angeles and is expanding its property managementteam. The fast-paced environment is well suited to individuals who are ready totake on new challenges and provide operational excellence to residents andinvestor partners. The position requires a dedicated, collaborative stylefocused on creating a holistic living experience resonating with residents andthe community. Guided by the objectives and goals of the firm, team memberswill ensure we have the appropriate objectives in place to effectively provideexcellent customer service and operating efficiency.
Westhomeoffers an attractive benefit plan to its employees, including multiple medical,dental and vision plans to choose from with an employer contribution, employerpaid long term disability and life insurance as well as a 401k plan thatincludes an employer contribution.
Timeoff benefits include vacation, personal days and sick leave.
Summary
Partner with the General Manager to enhancethe value of the company portfolio and support its investment strategy. Execute on the operational aspects of aportfolio of properties spanning over 200 to 1,0000 units. Deliver accurate financial reports to theGeneral Manager and oversee the bookkeeping, accounts receivable and accountspayable function. Ensures residentretention, leasing and marketing outreach for the portfolio and provides exceptionalservice to potential prospects, residents, vendors while creating aprofessional and desirable environment. Constantly strive for improvements and proactive approach to markettrends.
Essential Duties and Responsibilities include the following but are not limited to:
- Oversee day-to-day operations and bookkeeping of assigned properties.
- Adhere to accurate weekly and monthly reporting schedules on behalf of property activities, including accounting month end, accounts receivables and payables.
- Assist in the preparation of financial documentation and expense allocations.
- Recommend and implement cost effective programs and alliances contributing to community profitability.
- Track and report lease obligations and delinquent accounts.
- Engage and oversee outside vendor services to maintain the smooth operations of property, including scheduling, pricing structure and insurance requirements.
- Develop a network of emergency services for immediate response.
- Assist leasing and maintenance team and establish standards to continually evaluate service needs and support. Ensure the property maintenance member complied with company standards with respect to responding and completing resident service requests.
- Identify, onboard, and manage the Customer Service Specialist position, Resident Managers and Keyholders to enhance the resident experience.
- Responsible for responding to survey results in conjunction with published quarterly metrics.
- Maintain and encourage a friendly and welcoming environment for residents and property representatives.
- Manage and support resident relationships and coordinate requests for repairs or maintenance, lease issues or other resident concerns.
- Respond to all leads, via media technology, phone or walk-ins, track for reporting and follow through.
- Administer required documentation for leases and terminations, resident files and corporate files required for all levels of compliance.
- Establish outreach programs to enhance property visibility with businesses and organizations for potential residents.
- Stay abreast of market trends, new construction and competition for assigned portfolio.
- Perform as Acting General Manager in their absence.
- Other duties, as assigned.
- Ability to formulate and implement strategies that will add value to community.
- Demonstrated cross-functional collaboration and results oriented.
- Proven track record working in a “contributor culture” with internal and external customers.
- Customer-centric orientation with proven track-record of developing and acting on customer insights.
- Strong verbal/written communication abilities and effective interpersonal skills.
- Meticulous attention to detail with strong organization/project management skills.
- Delivers results and has a strong sense of initiative and identifying best practices.
- Intuitive problem solver and able to work independently.
- Team-oriented individual with ability to prioritize tasks who is comfortable working in a fast-paced, entrepreneurial environment.
- A hands-on assistant manager dedicated to consistently meet and exceed goals.
Qualifications
· 3+ years’ experience with multi-familyproperties.
· Ability to exceed customer serviceexpectations, drive revenue, and manage budgets.
· Proficient in MS Office, specifically Exceland relevant database and property management software. Experience in Yardi Voyager a plus.
· Knowledge of Fair Housing Laws, real estatelaws and property management principles.
· Bachelor’s Degree or equivalent experience.
· Reliable, dependable and ability to workweekends or varied hours, as needed.
Nothingin this job description restricts management’s right to assign or reassignduties and responsibilities to this job at any time.
EQUALOPPORTUNITY EMPLOYER
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