About Us
The Luskin Conference Center is an International Association of Conference Centers (IACC) and LEED Platinum certified property located in Westwood, California. We have a Trip Advisor rating of “7 out of 405” hotels within Los Angeles. This high-end facility is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The total staff anticipated for the Luskin Conference Center is approximately 165-180 full-time employees, with total revenue projected at $30 million annually.
About the Job
The Assistant Front Office Manager is responsible for assisting in maximizing the LCC property’s front desk and reservations revenue and assisting in the oversight of Front Desk staff, as well as all aspects of the Front Desk including check-ins, check-outs and guest services. This includes customer service functions, assisting in personnel actions and aiding in budget planning for a 24-hour facility.
The incumbent will assist in managing daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests’ special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Assist in monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and expenses and maximize conference center profits. Collaborate with housekeeping and maintenance operations to help coordinate services to guests. Supervise Guest Service Agents and assist in interviewing, scheduling, training, developing, coaching and counseling. Incorporate recommendations in performance reviews. Provide open communication and advice on discipline related issues, as appropriate.
The majority of work shifts for this position are overnight and evening relief shifts however some days, weekends, and holidays are required.