We’re building a fast-growing animal health and wellness company powered by amazing people.
We are challenging the status quo in veterinary care and disrupting the industry in a positive way.
We’re looking for servant leaders with an entrepreneurial flair and a passion for building something incredible!
If you enjoy being nimble, creative, inquisitive and you’re fanatical about developing and supporting clinical care teams, then check out this role.
Our leaders serve brilliant and passionate clinical care teams that improve the lives of our furry friends.
Join THRIVE and take care of people who take care of pets!
The responsibilities for this evolving leadership role are:
* Manage day to day operations of a multi-site market of THRIVE locations, directly and through clinic leads.
* Oversight and management of clinic appointments
– ensuring balance between volume as well as duration of appointment bookings and breaks.
* Manage the hiring, staffing, and training through on-site clinic leads to ensure appropriate staffing levels for workload.
Support Leads in creating positive, engaging work environment.
* Manage the overall business performance (revenue) by engaging with local/national marketing initiatives to improve clinic results.
* Oversee the adherence to clinic budgets – inclusive of all costs associated with the running the business.
And encompasses all Labor, COGs for both clinic pharma/bio as well as disposables and services.
* Manage appropriate product inventory, setting reorder expectations, and periodic auditing for all locations.
* Maintain/Audit cash processes for all clinics.
Manage end of day sales transactions for all locations.
* Audit/Oversee appropriate use of THRIVE credit card within all sites.
* Manage communications and processes for colleague incentive programs.
* Oversee all AP/AR for sites and invoice approval.
* Ensure consistent execution of the THRIVE Customer Experience concept and oversee the training and execution across locations.
Observe client communications and coaching to provide a consistent wow experience.
* Consistently monitor all client reviews/feedback and follow up on necessary items to resolve any concerns.
* Oversee payroll approval process for sites for all staff including relief veterinarians.
* Coordinate through site leads the maintenance for all locations as needed.
* Support locations as need when technological problem arise.
* Assist Regional Leadership through data analytics both clinic as well as market data through the use of Practice Management Software (PMS) and other technologies.
**Must have a minimum of 2 years supervisory experience