Summary
The M&E Application Manager will manage planning, implementing, and monitoring application changes. Central to this role is the management of the SCR process. The manager will work with Consortium to globally strategize upcoming release planning to fully utilize the Consortium’s budget to meet identified policy and priorities. The manager will confirm the Contractor’s M&E Application team contains the necessary skill set and experience to carry out application functions required by the SDLC.
Your role in our mission
- Manage the day-to-day activities and all aspects of the Contractor’s Application Staff.
- Oversee the requirements management processes, including monitoring and assessing issues that relate to requirement changes.
- Support stakeholder and program sponsor sessions in the development of public-facing application functionality.
- Apply UCD and User Experience (UX) principles, where applicable to improve the User experience for both customers and County Staff.
- Confirm that design sessions and walkthroughs are planned, executed, and delivered on schedule.
- Confirm that Documentation of defect fixes and SCRs are accurately reflected in the appropriate Deliverable.
- Lead application scope management and the evaluation of potential application scope changes.
- Work with the Consortium to prioritize and coordinate release content and effort based on the SCR backlog, service requests, third-party applications and/or other components.
- Communicate plans for key application changes.
- Deliver timely changes, enhancements, associated deliverables. and defect fixes.
- Assess proposed enhancements for design alternatives based on all identified constraints, such as cost, schedule, usability, maintainability, and reliability.
- Work with the Infrastructure Operations Service Desk Lead and manage Tier 3 support for application tickets that occur in non-production and Production environments.
- Responsible for continuous improvement efforts for the SCR process to enable rapid releases into Production and to the end users.
- Evaluate Software and performance, evaluate AWS Services, and formulate recommendations to adopt native cloud Services.
What we’re looking for
- A minimum of five (5) years of experience within the past ten (10) years, as the application manager or lead on Projects involving large and complex IT systems in a health and human services or health care services Project.
- A minimum of five (5) years of experience within the past ten (10) years, managing a SDLC, including business and system requirement specification, design, development, testing, and implementation, on Projects involving large and complex IT systems.
- A minimum of three (3) years of experience applying UCD processes and User Experience (UX) activities (such as usability reviews, studies, and testing) on IT Projects.
- Eligibility and Enrollment experience
What you should expect in this role
Potential office location(s) include: Rancho Cordova, CA; Roseville, CA; Norwalk, CA.
Remote/Hybrid office environment