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Amazon Connect Manager


This is a Full-time position in Los Angeles, CA posted July 15, 2021.

Who we are Do you like helping customers implement innovative AI driven cloud based omni channel contact centers and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Deloitte is looking for Managers to help build and drive the Amazon Connect offering. If you are a highly technical person and can dive deep and build complex AWS optimized architectures and assist Clients in building and deploying Amazon Connect based Contact Centers, we want to hear from you! Work you’ll do This role requires both breadth and depth in cloud and a number of related technology domains (e.g. applications, infrastructure, security, software development, analytics). But more specifically this role is focused on supporting our growing cloud customer call center practice leveraging Amazon Connect. Types of things you will support with bull Amazon Connect architecture SMELead supporting projects across Deloitte Cloud Engineering leading design, architecture and implementation solutions on our toughest client problems and technology challenges bull Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud call center technologies bull Conduct knowledge sharing or training sessions on cloud or Deloitte capabilities bull Development of best practice and knowledge sharing through a number of methods (e.g. blogposts, whitepapers, articles, prototypes, proof of concepts, workshops, demos, breakout sessions) bull Support pursuits and opportunities to help drive growth bull Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends The team CBO Cloud Engineering Team The US Cloud Engineering Offering focuses on enabling our client’s end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development Integration, Cloud Migration, and Cloud Infrastructure Managed Services. Cloud Engineering supports our clients as they improve agility and resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators. Qualifications bull Deep and relevant contact center industry experience bull Experience and expertise building integrations across WFM, CRM, Unified Communications and other related contact center solutions bull Experience using and leveraging APIs bull Knowledge and experience of cloud computing and cloud computing models (IaaS, PaaS, and SaaS) bull Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises bull Experience with software development and one or more development or scripting languages (e.g. Java. GoLang, Python, JavaScript, TypeScript, Bash, PowerShell) bull Direct experience with leading, designing, and developing cloud architecture designs that align with well-architected cloud principles such as operational excellence, security, performance efficiency, reliability, and cost optimization bull Travel up to 50 (While 50 of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.) bull Limited immigration sponsorship may be available Preferred bull 10+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional ITSoftware Development services industry bull 3+ years project experience architecting, building, and supporting cloud-based solutions on AWS bull Bachelor’s Degree in Computer Science, Engineering or equivalent work experience bull Applicable cloud certification within AWS bull Current or previous proven experience and hands-on as a successful senior engineer andor cloud engineer (highly desirable) bull Understanding of the software development lifecycle and concepts such as agile, SCRUM, CICD, and DevOps bull Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting and problem solving bull Experienced, persuasive and effective presenter, both written and verbal. bull Experience leading high-performing, results driven teams with a focus on client satisfaction. bull Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities. How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.