Kia oraDo you have what it takes to be a great leader and bring the premium Lounge experience to life?We currently have a new and exciting opportunity to join our award-winning team in the LAX Star Alliance Lounge as a Duty Manager at Los Angeles International Airport.
Our LAX Star Alliance Lounge has won Five consecutive Skytrax Best Alliance Lounge Award 2015-2019 and the 2019 Star CEO Team Award.
This is a great role for someone who can manage multiple disciplines of leadership, customer service excellence, business processes, financial performance, and health & safety, all with a creative flair to shape the Lounge experience for our customers.Working in the LAX Star Alliance Lounge as part of the Air New Zealand whānau, you will encounter numerous customers on a daily basis and will also be responsible for leading a team of up to 20 contract staff on any given day.
Our lounge has welcomed up to 480,000 annually.
As such the ability to think creatively, build and manage our partner relationships will be key to your success.We are looking for candidates with the following strengths:Leadership & Culture in this role you will be responsible for leading a team of up to 72 contractors and will model an engaged and high-performing cultureCommercial Acumen you will bring a commercial perspective and be able to apply our business strategies and brand values to the Lounge contextDecision Making you will bring a considered approach to decisions, balancing different factors such as financial performance with customer experiencePortfolio Management You will be responsible for an assigned portfolio overseeing Customer Service Excellence training.RequirementsEntitled to work in the USA with US work authorization (citizens and green card holder) at the time of applicationHave reliable transportation to work with a preference for candidates who live near LAXExperience working with high-value customers in a hospitality, retail, hotel or tourism environmentLeadership experience, leading a team in a busy and changing environmentPassion for customer experience and creating great customer connectionsAbility to think quickly and creatively to solve problems considering both commercial and customer impacts.In this role, you will set high standards of performance with a commitment to ensure our customers have an excellent lounge and Air New Zealand experience.
Our people make the difference in delivering a premium customer experience, and your natural hospitality and warmth will ensure the lounge experience is one our customers look forward to and remember fondly.
We need someone who can hit the ground running and pick up new systems quickly.Shift RosterThis is a 12-month fixed term contract full-time position (40 hrs per week).
Rosters will consist of a combination of AM PM and Mid shifts including weekends.
As this role serves a 24/7 operation, it is essential that you can commit to rostered shifts and be flexible to operational needs.ApplicationsPlease submit your formal application including CV and cover letter by using the ” Apply” button.
D& I statement and Maori proverbAt Air New Zealand, we are proud supporters of diversity and inclusion and believe that the people are our greatest asset.
While everything else we do in our operation can be replicated by our competitors, it’s is our people that truly set us apart.
We nurture an environment that is holistically inclusive, diverse and collaborative.
We are firm believers in celebrating differences and encouraging a workplace and culture where you can be yourself and thrive.Whāia te pae tawhiti kia tata.
Ko te pae tata whakamaua, kia tina.
” Seek to bring distant horizons closer.
Once near, seize them and make them your reality.” At Air New Zealand, we are proud supporters of diversity and inclusion and believe that the people are our greatest asset.
While everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.
We nurture an environment that is holistically inclusive, diverse and collaborative.
We are firm believers in celebrating differences and encouraging a workplace and culture where you can be yourself and thrive.
We encourage diverse applicants including people with disabilities and other access needs to apply for our roles.If you have access needs and encounter any accessibility barriers in the standard recruitment process please contact the recruiter listed on this job advert, so adjustments can be made to allow you to participate equitably in the recruitment and selection process.Whāia te pae tawhiti kia tata.
Ko te pae tata whakamaua, kia tina.
” Seek to bring distant horizons closer.
Once near, seize them and make them your reality.”