Job Description and Qualifications
Rotoflow™ – Aftermarket Proposal Manager
POSITION SUMMARY
Rotoflow™, An Air Products Business, is a full-service turbomachinery OEM
– providing a wide-range of new equipment solutions and aftermarket services to our customers globally in market segments such as industrial gases, petrochemicals, and hydrocarbons.
Aftermarket services such as spare parts, repairs, upgrades, field services, engineering evaluations, reliability and performance assessments, troubleshooting, training, remote diagnostics/data monitoring, and shop services are some of the many offerings provided from regional service centers for both Air Products and non-Air Products equipment.
We are seeking an Aftermarket Proposal Manager responsible for creating competitive, responsive, and customer focused solutions that win profitable business.
The successful candidate will enjoy:
Being part of and helping develop and grow a world-class service and machinery business from its initiation and seeing the results of candidate’s direct efforts through increased win rates, customer satisfaction, sales, and profits, Working in a fast-paced environment, as part of a global team of professionals, with a day to day mixture of commercial proposal and technical work around inquiry to order process, Significant direct interaction with customers, in coordination with account managers, to ensure Rotoflow is exceeding customer expectations with proposed solutions,
DETAILED RESPONSIBILITIES
Responsibilities will include: Win business by effectively supporting the sales team during the inquiry to order process (ITO), Use commercial and technical experience to generate timely and accurate proposals, Support the sales team in opportunity development and assessment with customers, Support Terms and Conditions reviews and negotiations with commercial and legal knowledge, Ensure the achievement of sales and margin growth targets, Help develop and refine consistent pricing strategies leveraging prior proposals and information on market conditions, Perform application engineering on most proposals; utilize and develop machinery knowledge and expertise; leverage the Engineering team when workload or complexity of inquiries exceeds capabilities, Work with a cross functional team from Sales, Engineering, Project Management, Operations, Purchasing, Quality, Marketing, etc to fully satisfy customer needs, Provide technical support for customers and sales teams relating to customer and opportunity development; occasionally visiting customers with local sales team, Prepare technical material for sales team (brochures, price list, technical and commercial proposals, etc.), Providing insights to sales and marketing teams to help drive customer satisfaction, competitiveness, and profitability, Book orders and effectively hand-off to the team responsible for execution, ensuring clear and succinct scope summaries and well-defined execution strategies to ensure orders are successfully fulfilled and exceed customer expectations, With the other proposal managers, ensure tool sets are maintained that provide visibility on opportunities, leads, quotes, orders, revenue/margin and workload forecasting, Help develop and improve work processes that result in speed, quality, competitiveness, and high levels of customer satisfaction.
QUALIFICATIONS
Qualifications and Requirements: Technical Degree (BA/BS/BEng) with minimum 5+ years of experience; mechanical engineering a plus, Detailed knowledge of turbomachinery, accessory systems, and related technologies with prior application engineering/offering configuration a strong plus, Demonstrated customer-facing and proposal creation experience a strong plus, Flexible on location, but Houston, TX preferred, Must possess excellent written and oral communication skills, Must have ability to create, foster, and sustain customer relationships Must possess attention to detail and strong customer focus, Demonstrated ability to work with a cross-functional global team, with speed in the relentless pursuit to exceed customer expectations, Goal oriented, self-motivated, with ability to drive success, Excellent creativity, problem solving, and decision-making skills
– including an understanding of when to work with team members and when to escalate both technical and administrative decisions, Ability to create an environment of trust and consistently exhibit a positive attitude, Ability to travel as needed to customer sites globally to support sales team.